Director of first impression vs call center manager

The differences between directors of first impression and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a director of first impression has an average salary of $46,058, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a director of first impression include customer service, front desk and phone calls. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Director of first impression vs call center manager overview

	Director Of First Impression	Call Center Manager
Yearly salary	$46,058	$37,614
Hourly rate	$22.14	$18.08
Growth rate	-8%	6%
Number of jobs	20,410	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

Director of first impression vs call center manager salary

Directors of first impression and call center managers have different pay scales, as shown below.

	Director Of First Impression	Call Center Manager
Average salary	$46,058	$37,614
Salary range	Between $26,000 And $78,000	Between $23,000 And $60,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Maryland
Best paying company	-	Scantron
Best paying industry	-	Technology

Differences between director of first impression and call center manager education

There are a few differences between a director of first impression and a call center manager in terms of educational background:

	Director Of First Impression	Call Center Manager
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Director of first impression vs call center manager demographics

Here are the differences between directors of first impression' and call center managers' demographics:

	Director Of First Impression	Call Center Manager
Average age	47	47
Gender ratio	Male, 12.0% Female, 88.0%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.4% White, 66.1% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between director of first impression and call center manager duties and responsibilities

Director of first impression example responsibilities.

Manage Salesforce CRM database, identifying potential new clients.
Supervise, hire and schedule front line staff to ensure good work ethics are followed and achieve.
Manage domestic and international travel arrangements including transportation, lodging, and logistics for individuals and groups utilizing travel management systems.
Detail progress notes in CRM system.
Create excel spreadsheets for client events and PowerPoint slides for appointments.
Aid in the management of the Keller Williams Hoover Facebook account.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Director of first impression vs call center manager skills

Common director of first impression skills

Customer Service, 15%
Front Desk, 15%
Phone Calls, 12%
Data Entry, 9%
Scheduling Appointments, 6%
Telephone Calls, 3%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Executive Management Industry
Director Of First Impression
Director Of First Impression vs Call Center Manager

Updated January 8, 2025

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