Dispatch manager vs lead dispatch

The differences between dispatch managers and lead dispatches can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a dispatch manager, becoming a lead dispatch takes usually requires 1-2 years. Additionally, a dispatch manager has an average salary of $50,499, which is higher than the $39,625 average annual salary of a lead dispatch.

The top three skills for a dispatch manager include DOT, GPS and customer satisfaction. The most important skills for a lead dispatch are data entry, logistics, and payroll.

Dispatch manager vs lead dispatch overview

	Dispatch Manager	Lead Dispatch
Yearly salary	$50,499	$39,625
Hourly rate	$24.28	$19.05
Growth rate	-	4%
Number of jobs	2,120	4,847
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 34%
Average age	44	43
Years of experience	4	2

Dispatch manager vs lead dispatch salary

Dispatch managers and lead dispatches have different pay scales, as shown below.

	Dispatch Manager	Lead Dispatch
Average salary	$50,499	$39,625
Salary range	Between $32,000 And $78,000	Between $30,000 And $50,000
Highest paying City	Indianapolis, IN	Seattle, WA
Highest paying state	Connecticut	Alaska
Best paying company	1 8 3 Lanes	Yaamava' Resort & Casino
Best paying industry	Professional	Health Care

Differences between dispatch manager and lead dispatch education

There are a few differences between a dispatch manager and a lead dispatch in terms of educational background:

	Dispatch Manager	Lead Dispatch
Most common degree	Bachelor's Degree, 38%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Dispatch manager vs lead dispatch demographics

Here are the differences between dispatch managers' and lead dispatches' demographics:

	Dispatch Manager	Lead Dispatch
Average age	44	43
Gender ratio	Male, 61.7% Female, 38.3%	Male, 44.3% Female, 55.7%
Race ratio	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 6.0% White, 55.2% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	8%	7%

Differences between dispatch manager and lead dispatch duties and responsibilities

Dispatch manager example responsibilities.

Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations.
Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
Introduce and implement the GPS system for driver tracking.
Renegotiate current LTL rate discounts with regional partner carriers.
Conduct defensive driving training classes and CDL license procedures and pretesting for qualify individuals.
Utilize RoadNet routing software to increase driver productivity, route efficiency and service levels.

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Dispatch manager vs lead dispatch skills

Common dispatch manager skills

DOT, 24%
GPS, 7%
Customer Satisfaction, 5%
Disciplinary Actions, 4%
Safety Regulations, 4%
CDL, 4%

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%

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Transportation Industry
Dispatch Manager
Dispatch Manager vs Lead Dispatch

Updated January 8, 2025

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