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The differences between dispute resolution specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dispute resolution specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $38,649 average annual salary of a dispute resolution specialist.
The top three skills for a dispute resolution specialist include credit card, data entry and debit cards. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Dispute Resolution Specialist | Customer Support Specialist | |
| Yearly salary | $38,649 | $39,470 |
| Hourly rate | $18.58 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 22,578 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A dispute resolution specialist focuses on solving disputes and problems on behalf of the clients. Although their responsibilities vary upon their company or institution of employment, it usually consists of investigating issues, studying all parties, gathering and analyzing data, performing risk assessments, and developing solutions and strategies that will be in favor of all parties. Moreover, a dispute resolution specialist usually works in a team setting, which requires an open line of communication for a smooth workflow.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Dispute resolution specialists and customer support specialists have different pay scales, as shown below.
| Dispute Resolution Specialist | Customer Support Specialist | |
| Average salary | $38,649 | $39,470 |
| Salary range | Between $27,000 And $54,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a dispute resolution specialist and a customer support specialist in terms of educational background:
| Dispute Resolution Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between dispute resolution specialists' and customer support specialists' demographics:
| Dispute Resolution Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.0% Female, 66.0% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 11.1% Unknown, 6.0% Hispanic or Latino, 19.0% Asian, 5.1% White, 57.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |