Environmental affairs corporate director vs call center manager

Differences between environmental affairs corporate director and call center manager duties and responsibilities

Environmental affairs corporate director example responsibilities.

• Lead implementation of Sarbanes-Oxley and develop training program used to instruct all domestic and international finance employees.
• Identify and prepare external communications of company sustainability achievements to be share with customers and stakeholders.
• Develop and implement programs for compliance with state DEP, federal EPA, and OSHA programs.
• Assist corporate and location sales and marketing functions with sustainability initiatives, sales and customer service.
• Develop business activity forecasting systems streamlining overall property costs including inventory, product lead times, dead stock and payroll.
• Work closely with accounting department providing information each payroll as well as monthly, quarterly and annually for reporting requirements.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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