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Field associate vs associate, member services

The differences between field associates and associates, member services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and an associate, member services. Additionally, an associate, member services has an average salary of $45,920, which is higher than the $36,529 average annual salary of a field associate.

The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for an associate, member services are address changes, quality customer service, and customer service.

Field associate vs associate, member services overview

Field AssociateAssociate, Member Services
Yearly salary$36,529$45,920
Hourly rate$17.56$22.08
Growth rate-4%-4%
Number of jobs87,027121,694
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 52%
Average age4040
Years of experience1212

What does a field associate do?

A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.

What does an associate, member services do?

An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.

Field associate vs associate, member services salary

Field associates and associates, member services have different pay scales, as shown below.

Field AssociateAssociate, Member Services
Average salary$36,529$45,920
Salary rangeBetween $26,000 And $49,000Between $19,000 And $107,000
Highest paying CityChicago, ILDaly City, CA
Highest paying stateIllinoisNew York
Best paying companyJPMorgan Chase & Co.West Tennessee Healthcare
Best paying industryEnergyGovernment

Differences between field associate and associate, member services education

There are a few differences between a field associate and an associate, member services in terms of educational background:

Field AssociateAssociate, Member Services
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Field associate vs associate, member services demographics

Here are the differences between field associates' and associates, member services' demographics:

Field AssociateAssociate, Member Services
Average age4040
Gender ratioMale, 63.3% Female, 36.7%Male, 39.0% Female, 61.0%
Race ratioBlack or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.7% Asian, 7.2% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between field associate and associate, member services duties and responsibilities

Field associate example responsibilities.

  • Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
  • Clean glass off of windows and other surfaces that are glass.
  • Install store displays of marine equipment and GPS systems in store for customer demonstration.
  • Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
  • Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
  • Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.

Associate, member services example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Greet members, check-in members, provide tours, sanitize equipment, POS processing, and customer service
  • Identify appeals and/or complaints from members, resolving them in accordance with CMS regulations.
  • Build strong client relationships and profiling customers to determine or uncover their financial needs.
  • Fix data issues, card processing, customer service, ATM account balancing, and share branching account balancing.
  • Prepare documentation to submit to CMS contractors to determine if member can be reinstate after terminating contract with plan.
  • Show more

Field associate vs associate, member services skills

Common field associate skills
  • Customer Service, 41%
  • Administrative Tasks, 28%
  • Service Calls, 16%
  • Functional Guidance, 8%
  • Data Collection, 2%
  • Background Checks, 1%
Common associate, member services skills
  • Address Changes, 17%
  • Quality Customer Service, 15%
  • Customer Service, 10%
  • Member Service, 9%
  • Front Desk, 6%
  • Membership Sales, 5%

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