Field associate vs customer care associate

The differences between field associates and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a customer care associate. Additionally, a field associate has an average salary of $36,529, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a customer care associate are customer care, patients, and customer service.

Field associate vs customer care associate overview

	Field Associate	Customer Care Associate
Yearly salary	$36,529	$33,115
Hourly rate	$17.56	$15.92
Growth rate	-4%	-4%
Number of jobs	87,027	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a field associate do?

A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Field associate vs customer care associate salary

Field associates and customer care associates have different pay scales, as shown below.

	Field Associate	Customer Care Associate
Average salary	$36,529	$33,115
Salary range	Between $26,000 And $49,000	Between $24,000 And $43,000
Highest paying City	Chicago, IL	San Diego, CA
Highest paying state	Illinois	California
Best paying company	JPMorgan Chase & Co.	Centennial Bank
Best paying industry	Energy	Insurance

Differences between field associate and customer care associate education

There are a few differences between a field associate and a customer care associate in terms of educational background:

	Field Associate	Customer Care Associate
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Field associate vs customer care associate demographics

Here are the differences between field associates' and customer care associates' demographics:

	Field Associate	Customer Care Associate
Average age	40	40
Gender ratio	Male, 63.3% Female, 36.7%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between field associate and customer care associate duties and responsibilities

Field associate example responsibilities.

Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
Clean glass off of windows and other surfaces that are glass.
Install store displays of marine equipment and GPS systems in store for customer demonstration.
Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Field associate vs customer care associate skills

Common field associate skills

Customer Service, 41%
Administrative Tasks, 28%
Service Calls, 16%
Functional Guidance, 8%
Data Collection, 2%
Background Checks, 1%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Field Associate
Field Associate vs Customer Care Associate

Updated January 8, 2025

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