Field associate vs customer service senior associate

The differences between field associates and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $36,529 average annual salary of a field associate.

The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Field associate vs customer service senior associate overview

	Field Associate	Customer Service Senior Associate
Yearly salary	$36,529	$45,025
Hourly rate	$17.56	$21.65
Growth rate	-4%	-4%
Number of jobs	87,027	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a field associate do?

A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.

What does a customer service senior associate do?

A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.

Field associate vs customer service senior associate salary

Field associates and customer service senior associates have different pay scales, as shown below.

	Field Associate	Customer Service Senior Associate
Average salary	$36,529	$45,025
Salary range	Between $26,000 And $49,000	Between $21,000 And $95,000
Highest paying City	Chicago, IL	Washington, DC
Highest paying state	Illinois	Maryland
Best paying company	JPMorgan Chase & Co.	Nebraska Medicine
Best paying industry	Energy	-

Differences between field associate and customer service senior associate education

There are a few differences between a field associate and a customer service senior associate in terms of educational background:

	Field Associate	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Field associate vs customer service senior associate demographics

Here are the differences between field associates' and customer service senior associates' demographics:

	Field Associate	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 63.3% Female, 36.7%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between field associate and customer service senior associate duties and responsibilities

Field associate example responsibilities.

Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
Clean glass off of windows and other surfaces that are glass.
Install store displays of marine equipment and GPS systems in store for customer demonstration.
Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Field associate vs customer service senior associate skills

Common field associate skills

Customer Service, 41%
Administrative Tasks, 28%
Service Calls, 16%
Functional Guidance, 8%
Data Collection, 2%
Background Checks, 1%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Office and Administrative Industry
Field Associate
Field Associate vs Customer Service Senior Associate

Updated January 8, 2025

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