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Field associate vs sales associate and customer service

The differences between field associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field associate and a sales associate and customer service. Additionally, a field associate has an average salary of $36,529, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a field associate include customer service, administrative tasks and service calls. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Field associate vs sales associate and customer service overview

Field AssociateSales Associate And Customer Service
Yearly salary$36,529$28,654
Hourly rate$17.56$13.78
Growth rate-4%-4%
Number of jobs87,027298,588
Job satisfaction--
Most common degreeBachelor's Degree, 58%High School Diploma, 34%
Average age4040
Years of experience1212

What does a field associate do?

A Field associate supervises staff and follows directives from the Head of Office. They are the ones who have a constant and strong relationship with the staff members as they make frequent calls to them to check on their progress and exchange information that may bring upgrades to the present system used. They may offer their skills and act as an interpreter when needed. They also prepare and deliver reports to the persons concerned. They must evaluate these reports and check for any discrepancies and resolve them quickly.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Field associate vs sales associate and customer service salary

Field associates and sales associate and customer services have different pay scales, as shown below.

Field AssociateSales Associate And Customer Service
Average salary$36,529$28,654
Salary rangeBetween $26,000 And $49,000Between $21,000 And $38,000
Highest paying CityChicago, ILBellevue, WA
Highest paying stateIllinoisConnecticut
Best paying companyJPMorgan Chase & Co.GEICO
Best paying industryEnergyManufacturing

Differences between field associate and sales associate and customer service education

There are a few differences between a field associate and a sales associate and customer service in terms of educational background:

Field AssociateSales Associate And Customer Service
Most common degreeBachelor's Degree, 58%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Field associate vs sales associate and customer service demographics

Here are the differences between field associates' and sales associate and customer services' demographics:

Field AssociateSales Associate And Customer Service
Average age4040
Gender ratioMale, 63.3% Female, 36.7%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 13.1% Unknown, 5.7% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between field associate and sales associate and customer service duties and responsibilities

Field associate example responsibilities.

  • Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
  • Clean glass off of windows and other surfaces that are glass.
  • Install store displays of marine equipment and GPS systems in store for customer demonstration.
  • Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
  • Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
  • Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Field associate vs sales associate and customer service skills

Common field associate skills
  • Customer Service, 41%
  • Administrative Tasks, 28%
  • Service Calls, 16%
  • Functional Guidance, 8%
  • Data Collection, 2%
  • Background Checks, 1%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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