Field associate vs special service associate

Differences between field associate and special service associate duties and responsibilities

Field associate example responsibilities.

• Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.
• Clean glass off of windows and other surfaces that are glass.
• Install store displays of marine equipment and GPS systems in store for customer demonstration.
• Learn HVAC systems terminology and equipment to support customer requests and effectively communicate with field personnel.
• Establish and maintain appropriate systems to monitor, evaluate and report on all operational activities including logistics and program implementation.
• Work with and lead operators, effectively conveying information, ensuring successful wireline operation performance.

Special service associate example responsibilities.

• Manage RTV process: obtaining credits from vendors, key-rec errors, key-rec new orders.
• Manage all VIP internal events, including new attraction grand openings, press junkets and host functions.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Assist customers in applying for home depot credit card.
• Maintain accountability reports, special orders on hand report, and POS discrepancy reports.
• Help to reduce refunds seek at POS and special order desk by researching discrepancies and offering alternate resolution.
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