Field services analyst full time jobs

- 22 jobs

Compliance and Data Support Analyst
Nebraska Public Power District 4.8
Columbus, OH
Compliance and Data Support Analyst to fill the position of Technical, Systems, or Senior Systems Analyst Salary Range - Technical Analyst - $6,288.00 -$7,860.00 Systems Analyst - $7,979.00 - $10,173.00 Senior Systems Analyst - $9,155.00 - $11,673.00 Location - Columbus (preferred), Kearney, Doniphan, or York, Nebraska; This is not a remote position and will be required to report to the designated office on a daily basis. Employment Type: Full-time Posting Date: 9/26/2025 Closing Date: 10/26/2025 Are you hard-working and eager to make a meaningful impact in the ever-emerging energy industry? Come join us! By joining the Nebraska Public Power District team, you're becoming part of a close-knit community that embodies the values and traditions of the state. More than generating and delivering power, we empower our employees to thrive both personally and professionally. With safety at the helm, we have created a supportive and inclusive work environment that fosters innovation and growth. Here, you're not just an employee; you're a valued member of a family that respects and supports each other. Our power grid has been consistently ranked one of the most reliable and resilient, but our reputation for excellence extends beyond our customer service to our employee satisfaction. Many of our team members have built lifelong careers here, advancing through the ranks thanks to our robust training programs and opportunities for professional development. With us, you'll find a place where your efforts are recognized and rewarded, where you're making a deep impact on the communities around you, and where you can truly power a career that you can be proud of. Get to know us more here Position Summary NPPD is seeking a detail-orientated and motivated individual to join our team with a focus on data support and compliance. This role is ideal for someone with foundational database knowledge and a strong interest in data integrity, process documentation, and regulatory compliance, particularly NERC CIP standards. The day-to-day operations will support compliance documentation, data tracking, and reporting processes that adhere to critical infrastructure protection requirements. This will include a variety of traditional Information Technologies (IT), and Operations Technologies (OT) systems that support and protect the electrical grid. It will also include working with personnel from various groups including generation, substations, telecommunications, physical security & cybersecurity. Education, Training and Experience Technical Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field (OR) Associate degree and a minimum of three (3) years technical IT experience, including specific experience as listed below (OR) High school diploma/GED and a minimum of five (5) years technical IT experience, including specific experience as listed below. Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of four (4) years technical IT experience as listed below (OR) Associate degree and a minimum of six (6) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of eight (8) years technical IT experience including specific experience as listed below. Senior Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of eight (8) years technical IT experience as listed below (OR) Associate degree and a minimum of ten (10) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of twelve (12) years technical IT experience including specific experience as listed below. Experience Ability to work independently and in cooperation with others on multiple activities with flexibility to manage competing demands and changing priorities. Excellent communication, interpersonal, and organization skills. Excellent analytical problem-solving skills. Must be customer-service oriented and adaptable to ongoing change. Preferred Technical Skills and Supported Products Ideal candidates will have experience with some or all of the following: Process Support -Follow standard operating procedures (SOPs) for data handling and compliance workflows. -Assist in updating SOPs and training materials as needed. Database Maintenance -Input, update, and maintain records in internal databases (e.g., SQL, Access, Excel-based systems). -Perform routine data quality checks and resolve discrepancies. Reporting & Documentation -Generate basic reports using queries or templates. -Maintain logs, checklists, and compliance documentation. Compliance Monitoring -Assist in tracking and documenting compliance with internal policies and external regulations. -Support audits by preparing reports and gathering documentation. Collaboration -Work closely with internal staff to ensure data accuracy and regulatory alignment. -Participate in team meetings and contribute to continuous improvement discussions. -Maintaining OT Cybersecurity best practices and documentation. Other Skills -Cybersecurity asset and vendor risk assessments. -Systems administration of Windows, endpoint protection, and logging. Licenses and/or Certifications Security Clearance: Incumbent may be required to satisfy any existing and future District security clearance or background check requirements for access to key NPPD locations and/or supporting sensitive business applications. Obtain and maintain intermediate to advanced technical certification aligned with key business system platform(s) used at the District (for example, SAP, Microsoft Certifications, and Security related best practices) as applicable. Essential Duties & Responsibilities Technical Analyst: Analyze, design, develop, configure, maintain, troubleshoot, and provide direction and support for complex systems, applications and databases in support of the District's computing environment. Provide technical architecture recommendations and apply best practices in system design, development, and testing. Collaborate with/advise/coach other ET/Corporate Security and business unit analysts to ensure understanding of business and technical work processes, tools, and best practices. Evaluate, create, document, and test complex system-related interfaces and integration. Maintains efficient and effective management of vendor contract service relationships pertaining to technical services. Provide 24/7 system support, as needed. Systems Analyst: In addition to being proficient in all duties of the Technical Analyst, the Systems Analyst will also be responsible for the following duties: Lead special task groups, trouble-shooting efforts, and integration and/or improvement project teams. Lead the development and implementation of training and communications plans/materials. Essential Duties & Responsibilities Senior Systems Analyst: In addition to being proficient in all duties of the Technical and Systems Analyst, the Senior Systems Analyst will also be responsible for the following duties: Proven understanding of key NPPD business unit activities and successful application of ET/Corporate Security technical solution design, development, and responsive customer support and service. Work closely with ET/Corporate Security management to oversee and lead resolution of complex technical challenges and new business system initiatives. Accountable for other duties as assigned. Core Competencies Customer FocusEmployees & Teamwork/Diversity & InclusionIntegrity/ExcellencePublic Service/Environmental StewardshipSafety Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview. Technical Analyst - Pay Grade - 12 Monthly Typical Pay Grade Starting Salary Range: $6,288.00 - $7,860.00 Systems Analyst - Pay Grade - 14 Monthly Typical Pay Grade Starting Salary Range: $7,979.00 - $10,173.00 Senior Systems Analyst - Pay Grade - 15 Monthly Typical Pay Grade Starting Salary Range: $9,155.00 - $11,673.00 Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview. Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District. Nebraska Public Power District is an Equal Opportunity Employer
$6.3k-7.9k monthly 60d+ ago
Release Customs Analyst
Livingston International 4.7
Amherst, OH
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: NY Amherst - US083, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Louisiana, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Mississippi, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice South Carolina, HomeOffice Texas, HomeOffice Virginia, IL Schaumburg - US082, MI Dearborn - US081, ND Pembina Warehouse - US005, NY Champlain - US019, TX El Paso TX - US048, TX Houston - US029 JOB SUMMARY Ever thought where your fresh strawberries come from, or how that candy apple red corvette makes its way to the showroom? Take the first step in learning about international trade, supply chain and logistics. This is an exciting opportunity to join our team and be apart of the global trade conversation that is happening now! The position includes a training program to ensure that team members have the right tools and resources to complete their jobs from day one. This role is responsible for the timely data entry and processing of our client products, by creating customs entries and has excellent career growth. KEY DUTIES & RESPONSIBILITIES * Assist with the accurate processing and release of client shipments across multiple transportation modes. * Review documentation, create customs entries, and ensure compliance with Livingston's procedures and client requirements. * Perform data entry for shipment release, rating, and billing, making sure all details are accurate. * Communicate with internal teams or clients to resolve missing documentation or shipment questions. * Follow SOPs, ESPs, and business rules; flag outdated processes and recommend improvements. * Support client inquiries professionally via email or phone. * Escalate complex or exception cases to managers or specialized teams. * Participate collaboratively with the Release Operations team and leverage automation tools where available. * Contribute to ongoing process improvements and help enhance client service efficiency. KNOWLEDGE & SKILLS * Strong attention to detail and ability to work accurately in a fast-paced environment. * Excellent time management and organizational skills. * Professional communication skills and a client-focused mindset. * Self-motivated and able to work independently with minimal supervision. * Basic knowledge of Microsoft Word and Excel. * High school diploma/GED required; post-secondary education or customs-related certifications preferred. WORK EXPERIENCE - MINIMUM REQUIRED No experience required EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Nearest Major Market: Buffalo
$25k-34k yearly est. 10d ago
ITS Epic Analyst III - Reporting
Promedica Health System 4.6
Toledo, OH
**Department:** ITS Technology Opex **Weekly Hours:** 40 **Status:** Full time **Shift:** Days (United States of America) As the EPIC Reporting Analyst III, you play a role in the planning, design, development, training, implementation, communication, maintenance/support and evaluation of existing or new functionality with applications. You will train IT employees and advise end-users about the operation of the information systems and keep trainers informed of system changes. In this role, you will be a mentor and resource for less experienced IT staff and help review their work as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. **REQUIREMENTS** + Bachelor's degree or equivalent experience + 5 years of relevant experience + Applicable Epic certification. Maintenance of Epic Certification in the primary application is a mandatory job requirement. Obtaining and maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership. **PREFERRED REQUIREMENTS** + Master's degree or 3 years experience in Information Technology + Project management and leadership experience + 7 years of applicable business or healthcare experience + Multiple Epic certifications **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (****************************************************** . **Benefits:** We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **************************** Equal Opportunity Employer/Drug-Free Workplace
$47k-73k yearly est. 26d ago
Integrations Support Analyst
Tekion 4.2
Cincinnati, OH
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Summary The Integration Analyst plays a key role in implementing and supporting OEM/Vendor integrations during the DMS & CRM launch phases. The successful candidate will work cross- functionally with external clients, internal stakeholders, implementation analysts, and technical teams to ensure integration solutions follow process and achieve 100% enablement goals. Roles & Responsibilities Work with external client partners to complete needed requirements for integration enablement while tracking progress and success of implementation completion. Work with external integration partners as needed to deploy integration process using appropriate APIs, FTPs, enablement tools, and communication preferences. Monitor and troubleshoot integration processes, proactively identifying and resolving issues to ensure data accuracy and team performance. Collaborate with business and technical teams to gather requirements, define processes, and establish best practices for integration. Maintain and update integration documentation, including process steps, enablement documents, and other setups. Support ongoing implementations and updates to integration platforms and related systems collaborating with teams as needed. Participate in project planning activities, providing timeline estimates and risk assessments for integration tasks as needed. Provide training and support to end-users and implementation staff on existing and new integration processes. Qualifications & Educational Requirements Associate's degree in Computer Science, Information Systems, or software/automotive related field, or equivalent work experience. 2+ years of experience in software integration, data integration, or related automotive IT role. Working knowledge of various automotive software applications. Strong analytical, problem-solving, communication, and critical thinking skills. Ability to manage multiple priorities and work well under pressure. Excellent verbal and written communication skills and ability to relay information accurately and concisely Preferred Skills Knowledge of cloud integration and SaaS environments. Experience with software platforms (e.g., CRMs, Figma, Confluence, Jira, Postman, etc.). Some familiarity with APIs, XML, JSON, and data transformation techniques a plus. Experience with ERP, CRM, or other enterprise business applications. OEM or 3rd party automotive experience Working Conditions Full-time, Mon-Fri, On-site in West Chester office Occasional on-call or after-hours support may be required. Collaboration with cross-functional teams in multiple time zones. Sponsorship Please note that visa sponsorship is not available for this position. Perks and Benefits Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental and vision coverage Great benefits including unlimited PTO, parental leave and free snacks and beverages The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper Work on the latest and coolest technologies - everything is home-grown and built ground-up A dynamic work environment with a strong sense of community and collaboration The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy Exciting opportunities for career growth and development Current Tekion Employees - Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
$68k-116k yearly est. Auto-Apply 1d ago
Practice Support Analyst (Litigation Support / E-Discovery)
Roetzel & Andress 4.0
Akron, OH
Job Description Practice Support Analyst (Litigation Support / E-Discovery) Reports To: Director of Practice Support / Litigation Support Manager Status: Full-time, Exempt About the Role We are seeking a Practice Support Analyst to join our Litigation Support team. This is a dynamic, hands-on role providing direct support to attorneys and clients in high-stakes matters. The position blends technology skills with client service, offering opportunities to work at trial, manage E-Discovery platforms, and deliver innovative solutions to complex litigation challenges.Key Responsibilities Serve as “hot-seat” operator at trial, providing real-time presentation of exhibits, depositions, and video evidence. Support the firm's E-Discovery initiatives using Relativity (or other platforms): data management, processing, review support, and document production. Provide technical support for Zoom depositions and hearings, including exhibit display. Assist with firm initiatives requiring technical expertise, including conference and meeting support, PowerPoint design, video editing, survey creation, and other technology needs. Provide training to attorneys and staff on Relativity, E-Discovery workflows, and courtroom technology. Track client work and record time entries for billing. Partner with attorneys to develop creative technology solutions for litigation and document management challenges. Perform other related duties as assigned. Skills & Qualifications Strong technical aptitude, including hardware/software troubleshooting; must be able to independently manage courtroom technology (laptops, projectors, document cameras). Flexibility to travel and work extended or irregular hours as case demands require. Primarily Mid-West and Florida. Exceptional interpersonal and communication skills; ability to explain technical concepts clearly to attorneys and clients. Ability to remain calm and thoughtful in stressful situations. Demonstrated project management and organizational ability, with strong attention to detail. Hands-on experience with Relativity or other E-Discovery platforms preferred. Prior experience supporting trials, depositions, or E-Discovery strongly preferred. Bachelor's degree or extensive industry experience in litigation support, information systems, or related field preferred. At least 3-5 years of related experience. The candidate must also pass a background check as a condition for employment. Competitive compensation and excellent benefits. Roetzel & Andress is an Equal Opportunity Employer. Roetzel & Andress maintains a policy of non-discrimination and inclusion with respect to all employees and applicants for employment. All decisions as to employment with the Firm are governed solely on the basis of merit, competence, and qualifications, and are not influenced or informed in any manner by the employee's or applicant's race, color, religion, sex, age, national origin, ancestry, disability, marital or parental status, sexual orientation, gender identity, military status, veteran status, or any other basis prohibited by statute. Roetzel & Andress LPA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Click the link below for details in English and Spanish. ************************************** Please respond with a cover letter and resume. Powered by JazzHR B27RCUPeeI
$75k-120k yearly est. 18d ago
Third Shift Customer Service
Planet Fitness-Duo Fit, LLC 4.1
Pickerington, OH
The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Maintain the neatness and cleanliness of the club Monitor for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Cleaning background preferred Customer Service background preferred A passion for fitness and health Upbeat and positive attitude! Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Acknowledgement of members when maintaining the facility Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals throughout shift Clean and sanitize equipment, restrooms and surfaces throughout the club Monitor club and assist members throughout entirety of shift
$19k-25k yearly est. 28d ago
Tier 1 Initial Support Analyst
Bae Systems 4.7
Cincinnati, OH
**Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst** , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. As a Tier 1 Initial Support Analyst, you'll provide Tier 1 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to log and categorize incidents in ITSM platforms like ServiceNow, perform basic resolutions and workarounds for common issues, and document initial findings, trends, and resolutions in support tickets. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. **Location Requirement** The successful candidate must be located within 50 miles of Champaign, IL, Charleston, SC, Cincinnati, OH, or Detroit, MI. **Required Education, Experience, & Skills** **Required Education, Experience, & Skills** + Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) + 2 years of experience in Tier and IT support, with hands-on expertise providing initial troubleshooting for end-user devices and remote access in government or large enterprise environments + Proven ability handling basic remote support for high-performance computing and peripherals + Active DoD Secret Clearance (must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) + Proficiency in remote support tools (e.g., Microsoft Endpoint Manager, VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service, analytical, and communication skills for initial issue resolution + Sound understanding of industry practices, techniques, and standards, with broad application of concepts and principles **Preferred Education, Experience, & Skills** **Preferred Education, Experience, & Skills** + CompTIA A certification + Experience supporting DoD or large federal end-user environments, including VDI basics and secure remote access (e.g., CAC/PIV integration) + ITIL 4 Foundation or higher certification, with focus on service operation + Background in high-performance computing support (e.g., GPU virtualization) and scripting for routine tasks (e.g., PowerShell) + Master's degree in a relevant field or additional certifications (e.g., CompTIA Network ) **Pay Information** Full-Time Salary Range: $63662 - $108225 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Tier 1 Initial Support Analyst** **118222BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
$63.7k-108.2k yearly 28d ago
Peer Supporter - Ohio - 1099 Contractor
Navita Health
Columbus, OH
Who is Navita Health? Navita Health is a next-generation behavioral health company committed to transforming the way people experience recovery from substance use disorder (SUD) and mental health challenges. Our name, meaning “new life,” is exactly what we aim to create for every person we serve. Through compassionate care, real-time access, and innovative technology, we deliver a personalized, holistic, and coordinated support system. Whether it's through assessments, peer-led services, outpatient care, or digital tools, Navita Health offers an integrated platform that simplifies the path to healing and empowers individuals to rebuild their lives with confidence. We don't just treat symptoms-we restore hope, build sustainable resilience, and help people embrace a healthier future. Role Overview: Are you a Peer Supporter eager to leverage your personal recovery journey to positively impact the lives of individuals with limited access to Substance Use Disorder (SUD) services? Envision a role where your experience with SUD serves as a guiding light for others. As a Peer Supporter with Navita Health, you have the unique opportunity to meet clients in their communities, homes, and everyday lives. This role is about more than just support; it's about providing customized mentorship, aiding individuals in navigating complex services and resources, and advocating for their needs. Every interaction you have can leave a lasting impact, and sometimes, it might even be life-saving. We value your past, including criminal backgrounds, as it enhances your capacity to empathize and support others effectively. Join our team to transform your journey into a powerful instrument of change. Together, we can extend hope and tangible aid to those on the path to recovery, all while you continue to strengthen your own journey. This isn't merely a job; it's an opportunity to alter lives profoundly. As a 1099 Contractor Peer Support Specialist at Navita Health, you're afforded the flexibility to set your own schedule and manage a caseload either part-time or full-time hours. You are able to work with clients directly in your community or through a placement with a Navita Health partnering program in Ohio. Qualifications & Requirements: Must have a current, unencumbered Peer Supporter Certification from the Ohio Department of Mental Health & Addiction Services (OHMHAS) If you don't hold a OHMHAS Certification yet, please go here for more information regarding Peer Supporter Certification: OHMHAS - Peer Certification Self-declaration of 1+ years of personal lived experience in recovery from Substance Use Disorder (SUD) Must have a current valid driver's license Must have consistent access to a reliable vehicle with active insurance in your name. Must have GED or High School Diploma Must pass Applicant Background Check, if applicable by state Strong computer/technology skills to learn and use digital platform for client appointments and notes Access to a reliable computer, laptop, or tablet and a mobile device Openness and appreciation for diverse backgrounds Adherence to boundaries and ethics Excellent communication skills, both written and verbal Responsibilities and Duties: Peer Support: Build and nurture connections with individuals in recovery from substance use disorders. Provide empathy, understanding, and support in a non-judgmental manner, drawing from personal experiences and recognizing recovery can look different for each individual. Conduct Individual Support Sessions: Offer personalized, client-led peer support, including the promotion of wellness plans, goals, and the maintenance of their newly developed skills. Assist clients in developing coping strategies and resilience within their recovery journey. Advocacy: Guide clients in accessing suitable services and resources. Collaborate with community organizations to bolster support systems. Crisis Intervention: Identify when and how to engage professional services or emergency responders. Recognize client triggers and aid in the development of healthy coping mechanisms. Documentation and Supervision: Keep accurate and confidential digital records of client interactions and progress. Participate in regular supervision sessions to reflect on personal and professional growth, facilitated weekly by the company. Compensation: As a Certified Peer Support Specialist, 1099 Independent Contractor with Navita Health you will be paid weekly in accordance with weekly client care appointments. Payscale: $20-$23/hr depending on experience with us and/or certifications.
$20-23 hourly Auto-Apply 33d ago
Customs Analyst
Mobis North America, LLC 4.2
Toledo, OH
MOBIS produces and supplies a wide variety of automotive components to customers, including component modules (chassis, cockpit, and front-end module), core system, eco-friendly, and DAS-mechatronics. Mobis delivers the design and development of advanced engineering, autonomous driving, infotainment, component modules, safety, brake and steering systems, lamps, ICS/electronics, and software development solutions that consider the safety and convenience of our customers as well as the future. Purpose: Under general supervision, monitors all customs activity for compliance, accuracy, and cost avoidance to prevent any delays that can affect production, and ensure the overall success of Mobis North America's importation activities. Essential Duties & Responsibilities: * Monitor and analyze import data daily to ensure accurate valuation, HTS classification, and free trade status for U.S. CBP filings. * Communicate with suppliers, customs brokers, U.S. CBP, and internal teams to gather documentation and ensure timely border clearance. * Prepare and present updates and monthly metrics to management. * Review and process customs broker invoices, CBP duties/fees, and supplier debits. * Manage accounts payable/receivable related to customs activities. * Maintain and improve internal controls and compliance processes. * Generate customs certificates for MOBIS parts as needed. * Collaborate with brokers and consultants to ensure accurate HTS classifications. * Identify duty recovery opportunities under USMCA and other trade agreements. * Participate in customs-related projects (e.g., value reconciliation, export compliance). * Stay updated on legislation affecting import/export activities. * Maintain organized records and documentation. * Review and update work instructions and workflows. * Perform other duties as assigned. Additional Requirements: In addition to the responsibilities mentioned above, tasks relating to the following area will be assigned as required. * Be a team player. * Have great attention to detail. * Strong verbal and written communication skills. * Be reliable (with a reliable mode of transportation). * Strong work ethic. * Must have proven multitasking and organizational skills. * Service-oriented mindset. * Good Computer Skills * MS Office Requirements Education & Experience: * Bachelor's degree required. * General knowledge of logistics and customs preferred. * Strong interpersonal and communication skills. * Bilingual (English/Spanish or other) preferred. * Willingness to travel to Highland Park, MI as needed. Preferred Skills: * Experience with SAP and Paylocity. * Background in process improvement. * Advanced Excel skills and experience with large datasets. Physical Demands: * Prolonged periods of sitting and computer use. * Ability to lift up to 15 lbs. * Must be able to navigate all departments within the facility. Expected Hours of Work: * A typical work week is 40 hours. * Working hours for employees are typically day starting 8:00 AM to 5:00 PM Work Environment: * Office work is normally performed in a typical interior work environment, which does not subject the employee to any unpleasant elements. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ADA DISCLAIMER: Mobis North America is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: MTCA_************* EEO STATEMENT: Mobis North America is an Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Mobis North America will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Mobis North America legal duty to furnish information.
$40k-68k yearly est. 59d ago
BDC - Customer service
Serpentini Chevrolet of Orrville 3.8
Orrville, OH
Serpentini Orrville is looking to ADD a Full or part time BDC Customer Care Specialist to our team! We are just too darn busy and need help! The right candidate will have excellent interpersonal and communication skills.. This position answers incoming service calls, and makes outbound calls, texts and emails to previous customers, recall lists, and other manifest lists in an effort to schedule appointments for our service department team. $36,000-$60,000 per year! You will be utilizing, calls, texts, emails - So grammar and a comfort level with being on the phone is important ZERO Experience is ok - Great opportunity for a student or someone looking to supplement their full time income. Opportunity for advancement into other departments as our company INSISTS on home grown talent! Benefits 401(k) plan Paid time off Opportunities for advancement Employee discounts Serrpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$36k-60k yearly Auto-Apply 60d+ ago
Field Support Technician
Astreya 4.3
New Albany, OH
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients. Scope: ● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. ● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency. ● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction. Primary Responsibilities: ● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience. ● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations. ● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware. ● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays. ● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities. ● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices. ● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience. ● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. ● Complete other duties as assigned. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 1 to 2 years' related experience and/or training in IT Services; or equivalent combination of education and experience. ● Strong knowledge in policies and procedures related to requested support activities. ● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction. ● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work. ● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program. ● Provide general IT support within a high volume and fast-paced technology environment. ● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies. ● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades. ● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.) ● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools. ● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients. ● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support Preferred Qualifications: ● Active listening and detail oriented to perform and document your work ● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role. ● Strive to deliver a high quality user support experience. ● Excellent written and verbal communications are second to none. ● Self-motivated and the ability to execute tasks and handle time sensitive situations ● Commitment to excellence Other Requirements: ● This role requires weights of 50lbs/22kg to be regularly lifted ● Strong Communication Skills, Written and Verbal English required. ● This is an office based role, it requires the successful candidate to be on site during working hours. Health & Safety Requirements: ● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times. Salary Range $17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$17.4-27.4 hourly Auto-Apply 25d ago
Incentive System Support Analyst
Citizens 2.9
Mason, OH
The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures accurate and efficient administration of incentive compensation processes, data integrity, and system functionality. The role involves technical expertise, strong analytical skills, and proactive collaboration with business partners to maintain and enhance SPM systems and processes. This role is an entry level position for the administration of the Varicent ICM and has potential for advancement to an ICM Administrator level. Key Responsibilities: + Data Management & Validation + Perform daily data validation and troubleshoot file load errors. + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform checksum audits to ensure accuracy. + Process Administration + Administer and monitor established processes supporting incentive plan operations, including: + Payee and hierarchy maintenance + Plan eligibility and participation + System extracts and reporting + Field-facing administrative tools like plan acknowledgement, allocations and roster validations + System & Initiative Support + Support ICM team role in SPM initiatives, including data migration to the data lake. + Maintain data dictionaries and manage new requests or changes to existing inputs. + Conduct internal system audits and cleanup activities. + Documentation & Compliance + Create and maintain documentation for internal procedures, audit routines, and colleague readiness. + Manage system access requests and perform regular User Entitlement Reviews. + Testing & Issue Resolution + Act as first-line contact for incoming questions and issues; manage ServiceNow tickets. + Test configuration changes, workflows, templates, and forms to ensure system integrity. + Collaboration + Represent the team in partnership routines and cross-functional initiatives. + Support quality assurance & internal audit testing Required Skills & Experience: + 1-3 years in business and data analysis, including requirements development and technical delivery. + Strong understanding of databases and SQL. + Knowledge of incentive plans and related administration processes. + Proficiency in Microsoft Office Suite (Excel, Project, Visio, PowerPoint, Word). + Ability to work independently, resolve issues, and escalate appropriately. + Excellent follow-up and communication skills (oral and written). + Ability to manage competing priorities while meeting Service Level Agreements (SLAs). + Ability to manage workload and incoming work with Agile methodologies (Kanban). Preferred Skills & Experience: + 3-5 years of experience in financial services across customer-facing, leadership, or technical roles. + 1-3 years of administrative experience with an incentive compensation management system, preferably Varicent. Education & Certifications: + Bachelor's Degree required. Role is FINRA associated. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: 8:00 AM - 5:00 PM, Monday - Friday #LI-CITIZENS2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/31/2025
$70k-99k yearly est. 9d ago
Surgical Technology Services Specialist
Agiliti Health
Cincinnati, OH
The Surgical Services Specialist is responsible for driving strategic sales initiatives in an assigned territory - to include identifying, qualifying, and closing new business bookings opportunities. The SS Specialist is accountable for designing and executing a territory plan centered around Agiliti Surgical Services as part of the Equipment Value Management framework. PRIMARY OBJECTIVES AND RESPONSIBILITIES Time and Territory Management Understands strategic position in industry and territory. Establishes long term goals in territory and can develop annual and quarterly goals that create a clear pathway to achieving the long-term goals. Manages time and resources to ensure that work is completed efficiently and on schedule. Embraces Customer Relationship Management tools to effectively manage sales territory and execute sales objectives. Demonstrates a working knowledge of the specific markets (Including Acute Care, Long-term Care etc.) Effectively leverages local Territory Executives and cross functional subject area experts to execute on growth strategies within assigned territory Customer Aligned Sales Process Adapts to customer needs and buying process; adjusts messaging and sales process accordingly. Conveys information to customers in a clear, compelling way that will positively affect their thoughts and actions. Identifies, qualifies, and closes business opportunities in assigned territory and demonstrates an ability to strategically assess and approach a territory to optimize and execute a sales plan. Keeps customer commitments, resolves customer problems, and exceeds customer expectations. Effectively manages internal sales process by leveraging appropriate resources (Territory Executives, Operations Counterparts, and Corporate Resources.) Conducts business reviews with customers. Manages external customer relationships (doctors, hospitals, and surgery center personnel) through regularly calling on client locations. Insight Selling Methodology Translates the benefits of solutions, products, and services to customers involved in the decision-making process based on understanding of their individual needs and/or business problems to solve. Possesses an in-depth understanding of customer needs and challenges to effectively deliver insights during each customer interaction. Equipment Value Management Articulates how the EVM framework drives meaningful improvements to equipment workflows within hospitals while simultaneously improving quality, reducing costs, and elevating patient experiences. Stays current on all Agiliti's service offerings and sales trainings. QUALIFICATIONS BS/BA degree in business, sales, or marketing. Operating Room knowledge and medical device sales experience. 2+ years healthcare sales or related experience required. Experience working in a team-based selling environment preferred. Previous experience selling services is preferred. Must be available to travel up to 50%. Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies. KNOWLEDGE, SKILLS, AND ABILITIES Operating Room and Surgical Workflow knowledge Has the focus, persistence, positive outlook, and discipline to meet the personal demands of a sales role. Anticipates problems or opportunities and takes immediate action to address them. Follows through on commitments and agreements. Sets challenging personal and business goals and demonstrates tenacity toward achieving those goals. Communicates effectively, both written and verbally, to internal and external partners. Sets high standards of performance, quality, and accountability for self and others. Guides by example. Professionally presents and conveys our services using the Challenger Sales methodology, utilizing available tools such as whiteboarding and virtual meetings when applicable. Builds strong cross-functional internal relationships. Comprehends and understands Sales Incentive Plan, budget, and District Profits & Losses. Speaks competently about all clinical equipment found in hospital environments as well as solid comprehension of hospital finance, reimbursement, regulatory, and safety practices. DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact ****************************. Primary Job Location:Cincinnati DistrictAdditional Locations (if applicable):Job Title:Surgical Technology Services SpecialistCompany: Agiliti Location City:West ChesterLocation State:Ohio
$36k-73k yearly est. Auto-Apply 60d+ ago
Incentive System Support Analyst
Citizens Financial Group, Inc. 4.3
Mason, OH
The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures accurate and efficient administration of incentive compensation processes, data integrity, and system functionality. The role involves technical expertise, strong analytical skills, and proactive collaboration with business partners to maintain and enhance SPM systems and processes.This role is an entry level position for the administration of the Varicent ICM and has potential for advancement to an ICM Administrator level. Key Responsibilities: * Data Management & Validation * Perform daily data validation and troubleshoot file load errors. * Engage business partners as needed, including managing help desk tickets. * Execute manual data loads and perform checksum audits to ensure accuracy. * Process Administration * Administer and monitor established processes supporting incentive plan operations, including: * Payee and hierarchy maintenance * Plan eligibility and participation * System extracts and reporting * Field-facing administrative tools like plan acknowledgement, allocations and roster validations * System & Initiative Support * Support ICM team role in SPM initiatives, including data migration to the data lake. * Maintain data dictionaries and manage new requests or changes to existing inputs. * Conduct internal system audits and cleanup activities. * Documentation & Compliance * Create and maintain documentation for internal procedures, audit routines, and colleague readiness. * Manage system access requests and perform regular User Entitlement Reviews. * Testing & Issue Resolution * Act as first-line contact for incoming questions and issues; manage ServiceNow tickets. * Test configuration changes, workflows, templates, and forms to ensure system integrity. * Collaboration * Represent the team in partnership routines and cross-functional initiatives. * Support quality assurance & internal audit testing Required Skills & Experience: * 1-3 years in business and data analysis, including requirements development and technical delivery. * Strong understanding of databases and SQL. * Knowledge of incentive plans and related administration processes. * Proficiency in Microsoft Office Suite (Excel, Project, Visio, PowerPoint, Word). * Ability to work independently, resolve issues, and escalate appropriately. * Excellent follow-up and communication skills (oral and written). * Ability to manage competing priorities while meeting Service Level Agreements (SLAs). * Ability to manage workload and incoming work with Agile methodologies (Kanban). Preferred Skills & Experience: * 3-5 years of experience in financial services across customer-facing, leadership, or technical roles. * 1-3 years of administrative experience with an incentive compensation management system, preferably Varicent. Education & Certifications: * Bachelor's Degree required. Role is FINRA associated. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: 8:00 AM - 5:00 PM, Monday - Friday #LI-CITIZENS2 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer
$75k-96k yearly est. Auto-Apply 6d ago
IT Services & Operations Specialist
Layerzero Power Systems
Streetsboro, OH
Full-time Description About Us: LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Services & Operations Specialist We are seeking a detail-oriented, technically skilled Managed Services Technician to join our IT team. This role is ideal for someone with a strong background in desktop and network support, systems troubleshooting, and end-user training. The ideal candidate will be passionate about resolving technical issues efficiently and improving IT systems and procedures in a dynamic managed services environment. The position requires a college-level candidate who is looking for a clear path to management and can manage day-to-day IT operations, increase security, and document processes, with the ultimate goal of working their way up to an IT department Manager position. Requirements Technical Support & Troubleshooting: Provide responsive Level I/II support for end-users by troubleshooting hardware, software, and network issues. Resolve infrastructure issues, including connectivity problems and mechanical failures. Perform root cause analysis of recurring problems and implement preventive measures. Help Desk & Remote Assistance: Respond to service requests via the help desk ticketing system and resolve or escalate as needed. Deliver remote desktop support using tools such as RDP. Maintain detailed records of support interactions and resolutions. Systems Administration: Configure and deploy software applications and operating systems for desktops and laptops. Manage user accounts in Active Directory (create, modify, delete, reset passwords). Assist in system upgrades, security patches, and software deployments. Network & Infrastructure Support: Assist with network setup and maintenance, including routers, switches, and firewalls. Support backup solutions and execute regular data backup and recovery tasks. Participate in disaster recovery planning and testing. Operational Efficiency: Create and maintain IT documentation such as SOPs and FAQs for common tasks. Track and manage IT asset inventory, including hardware issuance and returns. Collaborate with third-party vendors on equipment repairs and warranty claims. Client & Internal Communication: Clearly explain technical issues and solutions to non-technical users. Maintain PCI compliance and security protocols for client systems. Work directly with clients and vendors to manage escalated technical issues. Experience & Skills: 3+ years of relevant experience in IT support or managed services. Strong working knowledge of: Active Directory and user management, Network protocols and troubleshooting (Cisco/Ubiquiti routers/switches) Windows OS and third-party software applications IT ticketing systems and remote desktop tools (RDP) Experience with: VoIP systems VMWare environments Cybersecurity tools (Gapps, antivirus, firewalls) Excellent written and verbal communication skills. Proven ability to manage multiple tasks and prioritize effectively. Preferred Skills: Experience supporting educational or multi-site environments. Familiarity with cybersecurity compliance frameworks Experience writing SOPs and maintaining technical documentation. Education: Bachelor's degree, technical certifications are a plus. What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
$38k-78k yearly est. 60d+ ago
Entry-Level customer service
Against All Odds Distributing 3.8
Canton, OH
Competitive earnings to start Full-time and Part-time hours. Against All Odds Distributing Inc. has a few openings for those willing to learn and looking to develop resume building skills along the way. If you are a dependable team player who is ready for a challenge, we want you! In this role, you will learn: Customer Relations Marketing and Sales Leadership Professional Communications Goal Setting Time Management. Our Leadership team will provide hands-on product training and continuous mentoring to help ensure your success. Long term career opportunities are available based on performance. Ultimately, Against All Odds Distributing Inc. is looking for career minded individuals, but this is also a great opportunity for those looking to immediately improve upon their professional and financial situation. Essential Duties and Responsibilities: Provide top-notch customer service with current and prospective customers Promote brand awareness for a global, 100+ year old brand Secure recommendations, sales and follow-ups Develop and maintain product knowledge on new and evolving equipment Demonstrate product while referencing features and emphasizing benefits Quote prices and credit terms and prepare contracts for orders obtained during the sales process Build sustainable client relations built on integrity and trust. Vacations, Awards.
$24k-29k yearly est. 60d+ ago
Desktop Engineer
RBN Chicago 3.4
Cleveland, OH
We're currently seeking an experience Desktop Engineer in Cleveland, OH. This is a full-time, salaried position with excellent room for growth and stability. Job Description The Desktop Engineer responsibilities include: * Perform 3rd level support, identifying root cause with strategic solutions to problems * Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations. * Provide functional and technical written evaluations of products and operating system upgrades and patches * Develop, organize and maintain standard operational procedures * Create desktop/laptop build processes for domestic /global sites * Create and communicate systems and application standards * Create and maintain systems documentation for testing and validation * Package software and design distribution methods * Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support. Qualifications * Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging. * Experience with Windows 7, and preferably Mac OSX * SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM. * VBScript and/or PowerShell scripting * Emphasis on sharing of knowledge through good communications, peer training and written documentation * Ability to work independently without intensive oversight. * Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact * Initiative and ability to research problems independently, finding root cause * Positive customer service and team attitude (helping others when required) * Focused on quality, Organized, Committed to continual improvement Technical Proficiencies: * Microsoft desktop technologies * Discipline to adhere to formal system lifecycle methodology * Strong Background in the following areas: - Windows 7 & XP Desktop - VBScript - Image builds experience using Ghost/VMWare or similar technologies - SCCM - Microsoft Deployment Toolkit - Application packaging techniques - Microsoft Office - Microsoft SCCM - VMWare Virtual Desktops Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems. Additional Information All your information will be kept confidential according to EEO guidelines.
$75k-101k yearly est. 60d+ ago
CSS Tech II - IS Client Support Services
Kettering Health Network 4.7
Hamilton, OH
Job Details Kettering Health Hamilton | Hamilton | Full-Time | First Shift Responsibilities & Requirements Job Requirements: Associate's degree or equivalent of education, certification, and experience 2 years Customer Service experience required 3+ years of relevant IT (Information Technology) experience required ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library) CompTIA + Certifications (A+, Network +, Security +, Server+, etc.) HDI Desktop Advanced Support Technician Job Responsibilities: Provides prompt support for customer issues, identifying the root cause and developing creative solutions to correct problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues. Provides dedicated desktop environment support to an assigned location or business area/function (hospitals, Health Centers and remote locations.) Triages desktop support incidents: responding to break/fix service requests, identify and resolve workstation issues remotely or by visiting end-user PCs and documenting all resolutions. Participates in the deployment of new applications and technologies to workstations and computing devices by becoming subject matter experts and collaborating with vendors and other IS organizations. Leads the hardware request process (receive, assess, deliver and install) and support moves, adds, and changes for departments. Provides major project support for large department-wide and hospital-wide efforts including new construction projects in sometimes compressed schedules. Mentors and trains through on-the-job knowledge transfers. Serves as knowledge lead for CSS team. Participates in the on-call schedule to provide as-needed support during off-hours. Leads in IS related duties as directed and assists with technology refresh, inventory management, system imaging/staging, and materials distribution. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
$53k-81k yearly est. Auto-Apply 5d ago
Client Operations Specilaist
Valmark Financial Group 4.1
Dayton, OH
Are you a detail-oriented professional who values structure, discipline, and delivering exceptional results? Do you thrive in a collaborative, client-first environment where follow-through and professionalism are key? If so, Secure Future Advisors invites you to consider joining our growing team as a Client Operations Specialist. As an independent retirement planning and financial services firm based in Kettering, OH, Secure Future Advisors is committed to providing innovative, conservative financial strategies tailored to our clients' needs. The Operations Specialist plays a vital role in maintaining our high standard of service by supporting client relationships, managing operational tasks, and ensuring smooth day-to-day functions of the office. Job Summary The Client Operations Specialists are go-to resources, providing direction, expertise, and training in policies and custodial platform best practices. Essential Functions and Responsibilities Escalate, review, and respond to requests to process, review, or escalate urgent or complex items Foster relationships with clients through initial & ongoing customer service and issue resolution Serve as an internal training resource by delivering educational training on custodial technology, processes, form requirements, and communicating correct processing guidelines Monitor and review custodians for policy, procedures, and paperwork changes, updating resources and training materials Perform security administration, vendor code maintenance, and related functions for Schwab and Pershing Assist team members with daily tasks as needed due to volume Provide backup assistance to other team members as business needs dictate Perform other tasks assigned by management Core Competencies Knowledge of financial industry and investment products Strong knowledge of various technologies: Microsoft Office, Dynamics, LaserApp, DocuSign, Schwab Advisor Center, Pershing NetX360 Strong written and verbal communication skills, with the ability to deal effectively with various people including staff, management, custodians, and other offices Ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy Strong analytical, problem-solving, research skills, and attention to detail Ability to work effectively in a team environment, while also being a self-motivated, independent worker Required Education and Experience Bachelor's Degree in Finance or a related field Preferred Education and Experience 3+ years of financial industry experience Industry designations (CFP, CPA) FINRA registrations Certified in operational process improvement (Lean 6 Sigma, Kaizen) Benefits Company contributions toward health insurance premium Company sponsored retirement plan with matching contributions Paid Time Off Paid Holidays Physical Demands This is a largely sedentary role; however, some walking is required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for short periods of time. Expected Hours of Work Days and typical hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m. Flexibility in working hours may be allowed, but the employee must work 40 hours each week to maintain full-time status. Valmark reserves the right to modify, interpret, or apply this in any way the Company desires. This in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”
$57k-80k yearly est. 30d ago
Peer Supporter - Ohio - 1099 Contractor
Navita Health
Cleveland, OH
Job Description Who is Navita Health? Navita Health is a next-generation behavioral health company committed to transforming the way people experience recovery from substance use disorder (SUD) and mental health challenges. Our name, meaning “new life,” is exactly what we aim to create for every person we serve. Through compassionate care, real-time access, and innovative technology, we deliver a personalized, holistic, and coordinated support system. Whether it's through assessments, peer-led services, outpatient care, or digital tools, Navita Health offers an integrated platform that simplifies the path to healing and empowers individuals to rebuild their lives with confidence. We don't just treat symptoms-we restore hope, build sustainable resilience, and help people embrace a healthier future. Role Overview: Are you a Peer Supporter eager to leverage your personal recovery journey to positively impact the lives of individuals with limited access to Substance Use Disorder (SUD) services? Envision a role where your experience with SUD serves as a guiding light for others. As a Peer Supporter with Navita Health, you have the unique opportunity to meet clients in their communities, homes, and everyday lives. This role is about more than just support; it's about providing customized mentorship, aiding individuals in navigating complex services and resources, and advocating for their needs. Every interaction you have can leave a lasting impact, and sometimes, it might even be life-saving. We value your past, including criminal backgrounds, as it enhances your capacity to empathize and support others effectively. Join our team to transform your journey into a powerful instrument of change. Together, we can extend hope and tangible aid to those on the path to recovery, all while you continue to strengthen your own journey. This isn't merely a job; it's an opportunity to alter lives profoundly. As a 1099 Contractor Peer Support Specialist at Navita Health, you're afforded the flexibility to set your own schedule and manage a caseload either part-time or full-time hours. You are able to work with clients directly in your community or through a placement with a Navita Health partnering program in Ohio. Qualifications & Requirements: Must have a current, unencumbered Peer Supporter Certification from the Ohio Department of Mental Health & Addiction Services (OHMHAS) If you don't hold a OHMHAS Certification yet, please go here for more information regarding Peer Supporter Certification: OHMHAS - Peer Certification Self-declaration of 1+ years of personal lived experience in recovery from Substance Use Disorder (SUD) Must have a current valid driver's license Must have consistent access to a reliable vehicle with active insurance in your name. Must have GED or High School Diploma Must pass Applicant Background Check, if applicable by state Strong computer/technology skills to learn and use digital platform for client appointments and notes Access to a reliable computer, laptop, or tablet and a mobile device Openness and appreciation for diverse backgrounds Adherence to boundaries and ethics Excellent communication skills, both written and verbal Responsibilities and Duties: Peer Support: Build and nurture connections with individuals in recovery from substance use disorders. Provide empathy, understanding, and support in a non-judgmental manner, drawing from personal experiences and recognizing recovery can look different for each individual. Conduct Individual Support Sessions: Offer personalized, client-led peer support, including the promotion of wellness plans, goals, and the maintenance of their newly developed skills. Assist clients in developing coping strategies and resilience within their recovery journey. Advocacy: Guide clients in accessing suitable services and resources. Collaborate with community organizations to bolster support systems. Crisis Intervention: Identify when and how to engage professional services or emergency responders. Recognize client triggers and aid in the development of healthy coping mechanisms. Documentation and Supervision: Keep accurate and confidential digital records of client interactions and progress. Participate in regular supervision sessions to reflect on personal and professional growth, facilitated weekly by the company. Compensation: As a Certified Peer Support Specialist, 1099 Independent Contractor with Navita Health you will be paid weekly in accordance with weekly client care appointments. Payscale: $20-$23/hr depending on experience with us and/or certifications. Powered by JazzHR hg HsNewS8X
$20-23 hourly 1d ago

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Updated December 15, 2025

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