Field services director vs director of support services

Differences between field services director and director of support services duties and responsibilities

Field services director example responsibilities.

• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Establish service level agreements (SLA) for each of the product offerings.
• Develop KPIs to measure effectiveness of technicians and managers.
• Establish operational KPIs, an organizational operating mechanism, and a revive culture of cost management.
• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Develop a system to successfully maintain documentation to meet Medicaid standards for billing.

Director of support services example responsibilities.

• Analyze numerous enhancement proposals to ensure ROI and service level goals are achieved.
• Develop and manage a capital budget of $200K, an operational budget of $100K and 50 FTE's.
• Lead RFP responses, providing both product design and cost models to address client needs.
• Full clinical responsibilities as well as direct staff management, JCAHO certification with no deficiencies.
• Gather user needs to develop a RFP for the replacement of the existing telecommunications equipment at the facility.
• Elevate clinical standards throughout the facility and contribute to the highest JCAHO score in the organization's history.
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