Field services director vs senior operations manager

Differences between field services director and senior operations manager duties and responsibilities

Field services director example responsibilities.

• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Establish service level agreements (SLA) for each of the product offerings.
• Develop KPIs to measure effectiveness of technicians and managers.
• Establish operational KPIs, an organizational operating mechanism, and a revive culture of cost management.
• Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
• Develop a system to successfully maintain documentation to meet Medicaid standards for billing.

Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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