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The differences between field systems technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field systems technician and a services desk technician. Additionally, a field systems technician has an average salary of $42,822, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a field systems technician include troubleshoot, POS and support issues. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Field Systems Technician | Services Desk Technician | |
| Yearly salary | $42,822 | $42,123 |
| Hourly rate | $20.59 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 175,599 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 44% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Field system technician is the one responsible for the on-site installation, repairs, programming, and maintenance of the telecommunication wiring systems in various locations. They frequently travel to the sites where the telephone tower is positioned to provide their services. They possess good communication skills to work with and know the clients' complaints and solve them quickly as they can as well as the strength and agility to lift their equipment used. They can install various electrical accessories such as headphones to improve the clientele's experience.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Field systems technicians and services desk technicians have different pay scales, as shown below.
| Field Systems Technician | Services Desk Technician | |
| Average salary | $42,822 | $42,123 |
| Salary range | Between $29,000 And $61,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a field systems technician and a services desk technician in terms of educational background:
| Field Systems Technician | Services Desk Technician | |
| Most common degree | Associate Degree, 44% | Bachelor's Degree, 46% |
| Most common major | Electrical Engineering | Information Technology |
| Most common college | California State University - Long Beach | University of Pennsylvania |
Here are the differences between field systems technicians' and services desk technicians' demographics:
| Field Systems Technician | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 93.1% Female, 6.9% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 10.0% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |