Founding member vs call center manager

Differences between founding member and call center manager duties and responsibilities

Founding member example responsibilities.

• Start and lead company focuse on providing SaaS solution for campaign and database management to nonprofits.
• Gain social media marketing experience through managing Instagram and Facebook accounts, the sole outlet of retail sales.
• Facilitate monthly meetings with guest speakers to maintain current involvement in the community and healthcare relate information.
• Create and oversee media outlets (MySpace, Facebook, etc .).
• Develop a target Facebook ad campaign and provide content for the club's website.
• Develop successful marketing strategies, including web design and SEO, leading to intake of many new clients.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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