Front desk agent vs front desk representative

The differences between front desk agents and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Front desk agent vs front desk representative overview

	Front Desk Agent	Front Desk Representative
Yearly salary	$31,008	$29,224
Hourly rate	$14.91	$14.05
Growth rate	-	-
Number of jobs	96,392	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Front desk agent vs front desk representative salary

Front desk agents and front desk representatives have different pay scales, as shown below.

	Front Desk Agent	Front Desk Representative
Average salary	$31,008	$29,224
Salary range	Between $25,000 And $37,000	Between $22,000 And $37,000
Highest paying City	Seattle, WA	Southampton, NY
Highest paying state	Washington	New York
Best paying company	Brookhaven National Laboratory	Eye Consultants of Atlanta
Best paying industry	Hospitality	Retail

Differences between front desk agent and front desk representative education

There are a few differences between a front desk agent and a front desk representative in terms of educational background:

	Front Desk Agent	Front Desk Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Front desk agent vs front desk representative demographics

Here are the differences between front desk agents' and front desk representatives' demographics:

	Front Desk Agent	Front Desk Representative
Average age	37	37
Gender ratio	Male, 31.2% Female, 68.8%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk agent and front desk representative duties and responsibilities

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk agent vs front desk representative skills

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Front Desk Agent
Front Desk Agent vs Front Desk Representative

Updated January 8, 2025

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