Front desk agent vs front desk staff

The differences between front desk agents and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk agent has an average salary of $31,008, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk agent vs front desk staff overview

	Front Desk Agent	Front Desk Staff
Yearly salary	$31,008	$28,916
Hourly rate	$14.91	$13.90
Growth rate	-	-
Number of jobs	96,392	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front desk agent vs front desk staff salary

Front desk agents and front desk staff have different pay scales, as shown below.

	Front Desk Agent	Front Desk Staff
Average salary	$31,008	$28,916
Salary range	Between $25,000 And $37,000	Between $21,000 And $38,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Brookhaven National Laboratory	Univ Of Colorado-Colorado Spgs
Best paying industry	Hospitality	Education

Differences between front desk agent and front desk staff education

There are a few differences between a front desk agent and a front desk staff in terms of educational background:

	Front Desk Agent	Front Desk Staff
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk agent vs front desk staff demographics

Here are the differences between front desk agents' and front desk staff' demographics:

	Front Desk Agent	Front Desk Staff
Average age	37	37
Gender ratio	Male, 31.2% Female, 68.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk agent and front desk staff duties and responsibilities

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk agent vs front desk staff skills

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%