Front desk agent vs front office agent

The differences between front desk agents and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Front desk agent vs front office agent overview

	Front Desk Agent	Front Office Agent
Yearly salary	$31,008	$34,773
Hourly rate	$14.91	$16.72
Growth rate	-	-
Number of jobs	96,392	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Front desk agent vs front office agent salary

Front desk agents and front office agents have different pay scales, as shown below.

	Front Desk Agent	Front Office Agent
Average salary	$31,008	$34,773
Salary range	Between $25,000 And $37,000	Between $28,000 And $42,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Brookhaven National Laboratory	-
Best paying industry	Hospitality	-

Differences between front desk agent and front office agent education

There are a few differences between a front desk agent and a front office agent in terms of educational background:

	Front Desk Agent	Front Office Agent
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Front desk agent vs front office agent demographics

Here are the differences between front desk agents' and front office agents' demographics:

	Front Desk Agent	Front Office Agent
Average age	37	37
Gender ratio	Male, 31.2% Female, 68.8%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between front desk agent and front office agent duties and responsibilities

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Show more

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Show more

Front desk agent vs front office agent skills

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Front Desk Agent vs. similar jobs

Front Desk Agent related careers

Front Desk Agent related jobs

Front Desk Agent jobs by location

Updated January 8, 2025

Browse office and administrative jobs

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z