Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between front desk agents and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office supervisor has an average salary of $37,907, which is higher than the $31,008 average annual salary of a front desk agent.
The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a front office supervisor are reservations, customer service, and patients.
| Front Desk Agent | Front Office Supervisor | |
| Yearly salary | $31,008 | $37,907 |
| Hourly rate | $14.91 | $18.22 |
| Growth rate | - | - |
| Number of jobs | 96,392 | 79,675 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 52% |
| Average age | 37 | 47 |
| Years of experience | - | 6 |
Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.
A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.
Front desk agents and front office supervisors have different pay scales, as shown below.
| Front Desk Agent | Front Office Supervisor | |
| Average salary | $31,008 | $37,907 |
| Salary range | Between $25,000 And $37,000 | Between $30,000 And $47,000 |
| Highest paying City | Seattle, WA | Newark, NJ |
| Highest paying state | Washington | Rhode Island |
| Best paying company | Brookhaven National Laboratory | University of California, Berkeley |
| Best paying industry | Hospitality | Health Care |
There are a few differences between a front desk agent and a front office supervisor in terms of educational background:
| Front Desk Agent | Front Office Supervisor | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | Cornell University |
Here are the differences between front desk agents' and front office supervisors' demographics:
| Front Desk Agent | Front Office Supervisor | |
| Average age | 37 | 47 |
| Gender ratio | Male, 31.2% Female, 68.8% | Male, 34.1% Female, 65.9% |
| Race ratio | Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 13% | 8% |