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Front desk associate vs front desk lead

The differences between front desk associates and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk associate vs front desk lead overview

Front Desk AssociateFront Desk Lead
Yearly salary$27,236$29,851
Hourly rate$13.09$14.35
Growth rate--
Number of jobs77,43274,010
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 39%
Average age3737
Years of experience--

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk associate vs front desk lead salary

Front desk associates and front desk leads have different pay scales, as shown below.

Front Desk AssociateFront Desk Lead
Average salary$27,236$29,851
Salary rangeBetween $20,000 And $35,000Between $19,000 And $46,000
Highest paying CityNew York, NYNew York, NY
Highest paying stateNew YorkNew York
Best paying companyWyndham Capital MortgageMicrosoft
Best paying industryHospitalityRetail

Differences between front desk associate and front desk lead education

There are a few differences between a front desk associate and a front desk lead in terms of educational background:

Front Desk AssociateFront Desk Lead
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 39%
Most common majorBusinessBusiness
Most common college--

Front desk associate vs front desk lead demographics

Here are the differences between front desk associates' and front desk leads' demographics:

Front Desk AssociateFront Desk Lead
Average age3737
Gender ratioMale, 31.3% Female, 68.7%Male, 28.5% Female, 71.5%
Race ratioBlack or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage13%13%

Differences between front desk associate and front desk lead duties and responsibilities

Front desk associate example responsibilities.

  • Manage customer service issues with ease and charm and train other co workers in daily operations.
  • Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
  • Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
  • Process reservations for business groups via opera system.
  • Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
  • Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
    • Show more

Front desk lead example responsibilities.

  • Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
  • Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
  • Conduct in-person and telephone customer service, including guest check-in and booking reservations.
  • Perform PBX duties in the absence of an operator
  • Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
  • Collect co-payments when necessary and answer any necessary questions if ask by patients.
    • Show more

Front desk associate vs front desk lead skills

Common front desk associate skills
  • Phone Calls, 21%
  • Math, 13%
  • Customer Service, 13%
  • Basic Math, 11%
  • Strong Customer Service, 10%
  • Cash Handling, 8%
Common front desk lead skills
  • Reservations, 17%
  • Patients, 8%
  • Guest Service, 8%
  • Phone Calls, 8%
  • Guest Satisfaction, 5%
  • Booking, 5%

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Updated January 8, 2025

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