Front desk associate vs front desk representative

The differences between front desk associates and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk representative has an average salary of $29,224, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Front desk associate vs front desk representative overview

	Front Desk Associate	Front Desk Representative
Yearly salary	$27,236	$29,224
Hourly rate	$13.09	$14.05
Growth rate	-	-
Number of jobs	77,432	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Front desk associate vs front desk representative salary

Front desk associates and front desk representatives have different pay scales, as shown below.

	Front Desk Associate	Front Desk Representative
Average salary	$27,236	$29,224
Salary range	Between $20,000 And $35,000	Between $22,000 And $37,000
Highest paying City	New York, NY	Southampton, NY
Highest paying state	New York	New York
Best paying company	Wyndham Capital Mortgage	Eye Consultants of Atlanta
Best paying industry	Hospitality	Retail

Differences between front desk associate and front desk representative education

There are a few differences between a front desk associate and a front desk representative in terms of educational background:

	Front Desk Associate	Front Desk Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs front desk representative demographics

Here are the differences between front desk associates' and front desk representatives' demographics:

	Front Desk Associate	Front Desk Representative
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk associate and front desk representative duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk associate vs front desk representative skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Front Desk Associate
Front Desk Associate vs Front Desk Representative

Updated January 8, 2025

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