Front desk associate vs front desk staff

The differences between front desk associates and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk staff has an average salary of $28,916, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk associate vs front desk staff overview

	Front Desk Associate	Front Desk Staff
Yearly salary	$27,236	$28,916
Hourly rate	$13.09	$13.90
Growth rate	-	-
Number of jobs	77,432	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front desk associate vs front desk staff salary

Front desk associates and front desk staff have different pay scales, as shown below.

	Front Desk Associate	Front Desk Staff
Average salary	$27,236	$28,916
Salary range	Between $20,000 And $35,000	Between $21,000 And $38,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Wyndham Capital Mortgage	Univ Of Colorado-Colorado Spgs
Best paying industry	Hospitality	Education

Differences between front desk associate and front desk staff education

There are a few differences between a front desk associate and a front desk staff in terms of educational background:

	Front Desk Associate	Front Desk Staff
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs front desk staff demographics

Here are the differences between front desk associates' and front desk staff' demographics:

	Front Desk Associate	Front Desk Staff
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk associate and front desk staff duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk associate vs front desk staff skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Front Desk Associate
Front Desk Associate vs Front Desk Staff

Updated January 8, 2025

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