Front desk associate vs front office agent

The differences between front desk associates and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Front desk associate vs front office agent overview

	Front Desk Associate	Front Office Agent
Yearly salary	$27,236	$34,773
Hourly rate	$13.09	$16.72
Growth rate	-	-
Number of jobs	77,432	106,130
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Front desk associate vs front office agent salary

Front desk associates and front office agents have different pay scales, as shown below.

	Front Desk Associate	Front Office Agent
Average salary	$27,236	$34,773
Salary range	Between $20,000 And $35,000	Between $28,000 And $42,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Wyndham Capital Mortgage	-
Best paying industry	Hospitality	-

Differences between front desk associate and front office agent education

There are a few differences between a front desk associate and a front office agent in terms of educational background:

	Front Desk Associate	Front Office Agent
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs front office agent demographics

Here are the differences between front desk associates' and front office agents' demographics:

	Front Desk Associate	Front Office Agent
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 39.2% Female, 60.8%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage	13%	13%

Differences between front desk associate and front office agent duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Front desk associate vs front office agent skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Front Desk Associate vs. similar jobs

Front Desk Associate related careers

Front Desk Associate related jobs

Front Desk Associate jobs by location

Zippia Careers
Office and Administrative Industry
Front Desk Associate
Front Desk Associate vs Front Office Agent

Updated January 8, 2025

Browse office and administrative jobs