Front desk associate vs guest relations representative

The differences between front desk associates and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a guest relations representative has an average salary of $28,790, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Front desk associate vs guest relations representative overview

	Front Desk Associate	Guest Relations Representative
Yearly salary	$27,236	$28,790
Hourly rate	$13.09	$13.84
Growth rate	-	-
Number of jobs	77,432	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Front desk associate vs guest relations representative salary

Front desk associates and guest relations representatives have different pay scales, as shown below.

	Front Desk Associate	Guest Relations Representative
Average salary	$27,236	$28,790
Salary range	Between $20,000 And $35,000	Between $22,000 And $36,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Wyndham Capital Mortgage	-
Best paying industry	Hospitality	-

Differences between front desk associate and guest relations representative education

There are a few differences between a front desk associate and a guest relations representative in terms of educational background:

	Front Desk Associate	Guest Relations Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs guest relations representative demographics

Here are the differences between front desk associates' and guest relations representatives' demographics:

	Front Desk Associate	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front desk associate and guest relations representative duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk associate vs guest relations representative skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Front Desk Associate vs. similar jobs

Front Desk Associate related careers

Front Desk Associate related jobs

Front Desk Associate jobs by location

Zippia Careers
Office and Administrative Industry
Front Desk Associate
Front Desk Associate vs Guest Relations Representative

Updated January 8, 2025

Browse office and administrative jobs