Front desk associate vs night auditor/front desk

The differences between front desk associates and night auditors/front desk can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a night auditor/front desk are reservations, customer service, and front desk operations.

Front desk associate vs night auditor/front desk overview

	Front Desk Associate	Night Auditor/Front Desk
Yearly salary	$27,236	$30,799
Hourly rate	$13.09	$14.81
Growth rate	-	-
Number of jobs	77,432	75,445
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 31%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

Front desk associate vs night auditor/front desk salary

Front desk associates and night auditors/front desk have different pay scales, as shown below.

	Front Desk Associate	Night Auditor/Front Desk
Average salary	$27,236	$30,799
Salary range	Between $20,000 And $35,000	Between $24,000 And $38,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Wyndham Capital Mortgage	-
Best paying industry	Hospitality	-

Differences between front desk associate and night auditor/front desk education

There are a few differences between a front desk associate and a night auditor/front desk in terms of educational background:

	Front Desk Associate	Night Auditor/Front Desk
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs night auditor/front desk demographics

Here are the differences between front desk associates' and night auditors/front desk' demographics:

	Front Desk Associate	Night Auditor/Front Desk
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk associate and night auditor/front desk duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Night auditor/front desk example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Front desk associate vs night auditor/front desk skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common night auditor/front desk skills

Reservations, 27%
Customer Service, 16%
Front Desk Operations, 8%
Room Charges, 5%
Guest Service, 5%
Guest Accounts, 3%

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Front Desk Associate
Front Desk Associate vs Night Auditor/Front Desk

Updated January 8, 2025

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