Front desk associate vs service desk analyst

The differences between front desk associates and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Front desk associate vs service desk analyst overview

	Front Desk Associate	Service Desk Analyst
Yearly salary	$27,236	$45,397
Hourly rate	$13.09	$21.83
Growth rate	-	-
Number of jobs	77,432	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Front desk associate vs service desk analyst salary

Front desk associates and service desk analysts have different pay scales, as shown below.

	Front Desk Associate	Service Desk Analyst
Average salary	$27,236	$45,397
Salary range	Between $20,000 And $35,000	Between $30,000 And $67,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Wyndham Capital Mortgage	The Citadel
Best paying industry	Hospitality	Technology

Differences between front desk associate and service desk analyst education

There are a few differences between a front desk associate and a service desk analyst in terms of educational background:

	Front Desk Associate	Service Desk Analyst
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Front desk associate vs service desk analyst demographics

Here are the differences between front desk associates' and service desk analysts' demographics:

	Front Desk Associate	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between front desk associate and service desk analyst duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Front desk associate vs service desk analyst skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Front Desk Associate
Front Desk Associate vs Service Desk Analyst

Updated January 8, 2025

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