Front desk secretary vs front desk associate

Differences between front desk secretary and front desk associate duties and responsibilities

Front desk secretary example responsibilities.

• Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
• Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when need for physical therapy.
• Prepare PowerPoint inspection reports for existing clients.
• Prepare and distribute financial documents including payroll.
• Follow HIPAA regulations for handling confidential information.
• Distribute weekly payroll checks; complete timely data entry of require information.
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Front desk associate example responsibilities.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Process reservations for business groups via opera system.
• Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
• Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.
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