Front desk secretary vs front desk attendant

The differences between front desk secretaries and front desk attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk secretary has an average salary of $33,351, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk secretary include patients, front desk and phone calls. The most important skills for a front desk attendant are reservations, customer service, and cleanliness.

Front desk secretary vs front desk attendant overview

	Front Desk Secretary	Front Desk Attendant
Yearly salary	$33,351	$26,874
Hourly rate	$16.03	$12.92
Growth rate	-8%	-
Number of jobs	80,996	107,058
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Average age	50	37
Years of experience	2	-

Front desk secretary vs front desk attendant salary

Front desk secretaries and front desk attendants have different pay scales, as shown below.

	Front Desk Secretary	Front Desk Attendant
Average salary	$33,351	$26,874
Salary range	Between $26,000 And $42,000	Between $20,000 And $35,000
Highest paying City	-	Anaheim, CA
Highest paying state	-	California
Best paying company	-	Lone Star Circle of Care
Best paying industry	-	Education

Differences between front desk secretary and front desk attendant education

There are a few differences between a front desk secretary and a front desk attendant in terms of educational background:

	Front Desk Secretary	Front Desk Attendant
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Front desk secretary vs front desk attendant demographics

Here are the differences between front desk secretaries' and front desk attendants' demographics:

	Front Desk Secretary	Front Desk Attendant
Average age	50	37
Gender ratio	Male, 10.3% Female, 89.7%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%
LGBT Percentage	6%	13%

Differences between front desk secretary and front desk attendant duties and responsibilities

Front desk secretary example responsibilities.

Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when need for physical therapy.
Prepare PowerPoint inspection reports for existing clients.
Prepare and distribute financial documents including payroll.
Follow HIPAA regulations for handling confidential information.
Distribute weekly payroll checks; complete timely data entry of require information.

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Front desk secretary vs front desk attendant skills

Common front desk secretary skills

Patients, 22%
Front Desk, 15%
Phone Calls, 11%
Customer Service, 9%
Appointment Scheduling, 6%
Patient Demographics, 6%

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

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Office and Administrative Industry
Front Desk Secretary
Front Desk Secretary vs Front Desk Attendant

Updated January 8, 2025

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