Front desk secretary vs front desk lead

The differences between front desk secretaries and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk secretary has an average salary of $33,351, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk secretary include patients, front desk and phone calls. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk secretary vs front desk lead overview

	Front Desk Secretary	Front Desk Lead
Yearly salary	$33,351	$29,851
Hourly rate	$16.03	$14.35
Growth rate	-8%	-
Number of jobs	80,996	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 39%
Average age	50	37
Years of experience	2	-

Front desk secretary vs front desk lead salary

Front desk secretaries and front desk leads have different pay scales, as shown below.

	Front Desk Secretary	Front Desk Lead
Average salary	$33,351	$29,851
Salary range	Between $26,000 And $42,000	Between $19,000 And $46,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Microsoft
Best paying industry	-	Retail

Differences between front desk secretary and front desk lead education

There are a few differences between a front desk secretary and a front desk lead in terms of educational background:

	Front Desk Secretary	Front Desk Lead
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Front desk secretary vs front desk lead demographics

Here are the differences between front desk secretaries' and front desk leads' demographics:

	Front Desk Secretary	Front Desk Lead
Average age	50	37
Gender ratio	Male, 10.3% Female, 89.7%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	6%	13%

Differences between front desk secretary and front desk lead duties and responsibilities

Front desk secretary example responsibilities.

Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when need for physical therapy.
Prepare PowerPoint inspection reports for existing clients.
Prepare and distribute financial documents including payroll.
Follow HIPAA regulations for handling confidential information.
Distribute weekly payroll checks; complete timely data entry of require information.

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front desk secretary vs front desk lead skills

Common front desk secretary skills

Patients, 22%
Front Desk, 15%
Phone Calls, 11%
Customer Service, 9%
Appointment Scheduling, 6%
Patient Demographics, 6%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%