Front desk secretary vs front desk staff

The differences between front desk secretaries and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk secretary has an average salary of $33,351, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front desk secretary include patients, front desk and phone calls. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front desk secretary vs front desk staff overview

	Front Desk Secretary	Front Desk Staff
Yearly salary	$33,351	$28,916
Hourly rate	$16.03	$13.90
Growth rate	-8%	-
Number of jobs	80,996	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 62%
Average age	50	37
Years of experience	2	-

Front desk secretary vs front desk staff salary

Front desk secretaries and front desk staff have different pay scales, as shown below.

	Front Desk Secretary	Front Desk Staff
Average salary	$33,351	$28,916
Salary range	Between $26,000 And $42,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between front desk secretary and front desk staff education

There are a few differences between a front desk secretary and a front desk staff in terms of educational background:

	Front Desk Secretary	Front Desk Staff
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Front desk secretary vs front desk staff demographics

Here are the differences between front desk secretaries' and front desk staff' demographics:

	Front Desk Secretary	Front Desk Staff
Average age	50	37
Gender ratio	Male, 10.3% Female, 89.7%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.1% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	6%	13%

Differences between front desk secretary and front desk staff duties and responsibilities

Front desk secretary example responsibilities.

Acquire knowledge of ICD-9 and CPT codes and achieve up-to-date knowledge of medical record practices, standards, and regulations.
Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when need for physical therapy.
Prepare PowerPoint inspection reports for existing clients.
Prepare and distribute financial documents including payroll.
Follow HIPAA regulations for handling confidential information.
Distribute weekly payroll checks; complete timely data entry of require information.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front desk secretary vs front desk staff skills

Common front desk secretary skills

Patients, 22%
Front Desk, 15%
Phone Calls, 11%
Customer Service, 9%
Appointment Scheduling, 6%
Patient Demographics, 6%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Front Desk Secretary
Front Desk Secretary vs Front Desk Staff

Updated January 8, 2025

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