Front desk supervisor vs center supervisor

The differences between front desk supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Front desk supervisor vs center supervisor overview

	Front Desk Supervisor	Center Supervisor
Yearly salary	$34,885	$39,359
Hourly rate	$16.77	$18.92
Growth rate	-	6%
Number of jobs	69,802	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Front desk supervisor vs center supervisor salary

Front desk supervisors and center supervisors have different pay scales, as shown below.

	Front Desk Supervisor	Center Supervisor
Average salary	$34,885	$39,359
Salary range	Between $26,000 And $45,000	Between $27,000 And $56,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Punderson Manor Lodge & Conference Center	Gannett Fleming
Best paying industry	Retail	Telecommunication

Differences between front desk supervisor and center supervisor education

There are a few differences between a front desk supervisor and a center supervisor in terms of educational background:

	Front Desk Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front desk supervisor vs center supervisor demographics

Here are the differences between front desk supervisors' and center supervisors' demographics:

	Front Desk Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk supervisor and center supervisor duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Front desk supervisor vs center supervisor skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Front Desk Supervisor
Front Desk Supervisor vs Center Supervisor

Updated January 8, 2025

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