Front desk supervisor vs front desk lead

The differences between front desk supervisors and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk supervisor has an average salary of $34,885, which is higher than the $29,851 average annual salary of a front desk lead.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a front desk lead are reservations, patients, and guest service.

Front desk supervisor vs front desk lead overview

	Front Desk Supervisor	Front Desk Lead
Yearly salary	$34,885	$29,851
Hourly rate	$16.77	$14.35
Growth rate	-	-
Number of jobs	69,802	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Average age	47	37
Years of experience	6	-

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Front desk supervisor vs front desk lead salary

Front desk supervisors and front desk leads have different pay scales, as shown below.

	Front Desk Supervisor	Front Desk Lead
Average salary	$34,885	$29,851
Salary range	Between $26,000 And $45,000	Between $19,000 And $46,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Punderson Manor Lodge & Conference Center	Microsoft
Best paying industry	Retail	Retail

Differences between front desk supervisor and front desk lead education

There are a few differences between a front desk supervisor and a front desk lead in terms of educational background:

	Front Desk Supervisor	Front Desk Lead
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	Cornell University	-

Front desk supervisor vs front desk lead demographics

Here are the differences between front desk supervisors' and front desk leads' demographics:

	Front Desk Supervisor	Front Desk Lead
Average age	47	37
Gender ratio	Male, 32.7% Female, 67.3%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	8%	13%

Differences between front desk supervisor and front desk lead duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Front desk supervisor vs front desk lead skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Office and Administrative Industry
Front Desk Supervisor
Front Desk Supervisor vs Front Desk Lead

Updated January 8, 2025

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