Front desk supervisor vs front office supervisor

The differences between front desk supervisors and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk supervisor and a front office supervisor. Additionally, a front office supervisor has an average salary of $37,907, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a front office supervisor are reservations, customer service, and patients.

Front desk supervisor vs front office supervisor overview

	Front Desk Supervisor	Front Office Supervisor
Yearly salary	$34,885	$37,907
Hourly rate	$16.77	$18.22
Growth rate	-	-
Number of jobs	69,802	79,675
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Average age	47	47
Years of experience	6	6

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Front desk supervisor vs front office supervisor salary

Front desk supervisors and front office supervisors have different pay scales, as shown below.

	Front Desk Supervisor	Front Office Supervisor
Average salary	$34,885	$37,907
Salary range	Between $26,000 And $45,000	Between $30,000 And $47,000
Highest paying City	Washington, DC	Newark, NJ
Highest paying state	Hawaii	Rhode Island
Best paying company	Punderson Manor Lodge & Conference Center	University of California, Berkeley
Best paying industry	Retail	Health Care

Differences between front desk supervisor and front office supervisor education

There are a few differences between a front desk supervisor and a front office supervisor in terms of educational background:

	Front Desk Supervisor	Front Office Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk supervisor vs front office supervisor demographics

Here are the differences between front desk supervisors' and front office supervisors' demographics:

	Front Desk Supervisor	Front Office Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk supervisor and front office supervisor duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Front desk supervisor vs front office supervisor skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

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Front Desk Supervisor
Front Desk Supervisor vs Front Office Supervisor

Updated January 8, 2025

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