Front desk supervisor vs guest service supervisor

The differences between front desk supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk supervisor and a guest service supervisor. Additionally, a front desk supervisor has an average salary of $34,885, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Front desk supervisor vs guest service supervisor overview

	Front Desk Supervisor	Guest Service Supervisor
Yearly salary	$34,885	$34,413
Hourly rate	$16.77	$16.54
Growth rate	-	-4%
Number of jobs	69,802	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Front desk supervisor vs guest service supervisor salary

Front desk supervisors and guest service supervisors have different pay scales, as shown below.

	Front Desk Supervisor	Guest Service Supervisor
Average salary	$34,885	$34,413
Salary range	Between $26,000 And $45,000	Between $27,000 And $42,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	Hawaii	Washington
Best paying company	Punderson Manor Lodge & Conference Center	NBCUniversal
Best paying industry	Retail	Retail

Differences between front desk supervisor and guest service supervisor education

There are a few differences between a front desk supervisor and a guest service supervisor in terms of educational background:

	Front Desk Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	Cornell University

Front desk supervisor vs guest service supervisor demographics

Here are the differences between front desk supervisors' and guest service supervisors' demographics:

	Front Desk Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk supervisor and guest service supervisor duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Front desk supervisor vs guest service supervisor skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Front Desk Supervisor
Front Desk Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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