Front desk supervisor vs service supervisor

The differences between front desk supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk supervisor and a service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Front desk supervisor vs service supervisor overview

	Front Desk Supervisor	Service Supervisor
Yearly salary	$34,885	$52,539
Hourly rate	$16.77	$25.26
Growth rate	-	6%
Number of jobs	69,802	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Front desk supervisor vs service supervisor salary

Front desk supervisors and service supervisors have different pay scales, as shown below.

	Front Desk Supervisor	Service Supervisor
Average salary	$34,885	$52,539
Salary range	Between $26,000 And $45,000	Between $34,000 And $80,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Hawaii	New York
Best paying company	Punderson Manor Lodge & Conference Center	Apple
Best paying industry	Retail	-

Differences between front desk supervisor and service supervisor education

There are a few differences between a front desk supervisor and a service supervisor in terms of educational background:

	Front Desk Supervisor	Service Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front desk supervisor vs service supervisor demographics

Here are the differences between front desk supervisors' and service supervisors' demographics:

	Front Desk Supervisor	Service Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk supervisor and service supervisor duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Front desk supervisor vs service supervisor skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Front Desk Supervisor
Front Desk Supervisor vs Service Supervisor

Updated January 8, 2025

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