Front desk supervisor vs support supervisor

The differences between front desk supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front desk supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $34,885 average annual salary of a front desk supervisor.

The top three skills for a front desk supervisor include reservations, guest service and room availability. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.

Front desk supervisor vs support supervisor overview

	Front Desk Supervisor	Support Supervisor
Yearly salary	$34,885	$47,047
Hourly rate	$16.77	$22.62
Growth rate	-	10%
Number of jobs	69,802	96,546
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a front desk supervisor do?

The primary role of front desk supervisors is to oversee the front desk of an establishment. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service.

What does a support supervisor do?

A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.

Front desk supervisor vs support supervisor salary

Front desk supervisors and support supervisors have different pay scales, as shown below.

	Front Desk Supervisor	Support Supervisor
Average salary	$34,885	$47,047
Salary range	Between $26,000 And $45,000	Between $31,000 And $69,000
Highest paying City	Washington, DC	San Francisco, CA
Highest paying state	Hawaii	California
Best paying company	Punderson Manor Lodge & Conference Center	Cisco
Best paying industry	Retail	Technology

Differences between front desk supervisor and support supervisor education

There are a few differences between a front desk supervisor and a support supervisor in terms of educational background:

	Front Desk Supervisor	Support Supervisor
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Front desk supervisor vs support supervisor demographics

Here are the differences between front desk supervisors' and support supervisors' demographics:

	Front Desk Supervisor	Support Supervisor
Average age	47	47
Gender ratio	Male, 32.7% Female, 67.3%	Male, 51.8% Female, 48.2%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between front desk supervisor and support supervisor duties and responsibilities

Front desk supervisor example responsibilities.

Organize all large group events, manage company website and Facebook page.
Utilize extensive manage care knowledge including Medicare, Medicaid, and Tricare to support business objectives.
Manage the doctor's agenda, reception area, phone calls, emails, POS system, and accounts receivables.
Manage POS deposits and reconciliations for membership and accessory sales.
Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Support supervisor example responsibilities.

Lead the planning and implementation of APPLIX, a call tracking software product on SQL.
Manage and maintain various departmental desktops, procedures, tip sheets, reports and inventories using SharePoint.
Manage budget allocation, reimbursement, and payroll deductions
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Work with ICD-9 and CPT code.
Develop and maintain local ISO standards compliance document.

Front desk supervisor vs support supervisor skills

Common front desk supervisor skills

Reservations, 23%
Guest Service, 10%
Room Availability, 7%
Computer System, 4%
Customer Service, 4%
Guest Rooms, 3%

Common support supervisor skills

Excellent Interpersonal, 18%
Customer Service, 12%
Training Materials, 5%
Patients, 4%
Performance Evaluations, 4%
Direct Supervision, 4%

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Front Desk Supervisor
Front Desk Supervisor vs Support Supervisor

Updated January 8, 2025

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