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Front end lead vs front desk manager

The differences between front end leads and front desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end lead and a front desk manager. Additionally, a front end lead has an average salary of $44,664, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a front end lead include customer service, math and checkout. The most important skills for a front desk manager are front desk operations, reservations, and customer service.

Front end lead vs front desk manager overview

Front End LeadFront Desk Manager
Yearly salary$44,664$40,802
Hourly rate$21.47$19.62
Growth rate-4%-
Number of jobs63,28654,551
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 47%
Average age4747
Years of experience66

What does a front end lead do?

Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

Front end lead vs front desk manager salary

Front end leads and front desk managers have different pay scales, as shown below.

Front End LeadFront Desk Manager
Average salary$44,664$40,802
Salary rangeBetween $15,000 And $132,000Between $27,000 And $59,000
Highest paying CityBoston, MANew York, NY
Highest paying stateNew HampshireNew York
Best paying companyGoldman SachsRH
Best paying industryTechnologyHospitality

Differences between front end lead and front desk manager education

There are a few differences between a front end lead and a front desk manager in terms of educational background:

Front End LeadFront Desk Manager
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCornell University

Front end lead vs front desk manager demographics

Here are the differences between front end leads' and front desk managers' demographics:

Front End LeadFront Desk Manager
Average age4747
Gender ratioMale, 31.7% Female, 68.3%Male, 31.4% Female, 68.6%
Race ratioBlack or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 17.9% Asian, 5.9% White, 61.2% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between front end lead and front desk manager duties and responsibilities

Front end lead example responsibilities.

  • Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
  • Translate delivered Photoshop files into HTML, CSS and Javascript code.
  • Sell MN and WI DNR licenses.
  • Update and maintain HTML content.
  • Cover the jewelry department as needed.
  • Follow all FAA regulations to maintain safety of flight.
  • Show more

Front desk manager example responsibilities.

  • Manage vendor relationships in support of CRM and sales reporting projects.
  • Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
  • Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
  • Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.
  • Show more

Front end lead vs front desk manager skills

Common front end lead skills
  • Customer Service, 20%
  • Math, 9%
  • Checkout, 8%
  • Basic Math, 7%
  • Cash Management, 5%
  • Store Management, 5%
Common front desk manager skills
  • Front Desk Operations, 16%
  • Reservations, 15%
  • Customer Service, 11%
  • Guest Service, 8%
  • Room Availability, 5%
  • Customer Satisfaction, 5%

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