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The differences between front end leads and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front end lead and a guest services leader. Additionally, a front end lead has an average salary of $44,664, which is higher than the $34,973 average annual salary of a guest services leader.
The top three skills for a front end lead include customer service, math and checkout. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.
| Front End Lead | Guest Services Leader | |
| Yearly salary | $44,664 | $34,973 |
| Hourly rate | $21.47 | $16.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 63,286 | 129,088 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Front end leads are skilled professionals who work at retail stores to provide assistance in proper store operation as well as leadership to assigned personnel. These leads must ensure that the functions of the store's sales floor are running smoothly and effectively while providing excellent and efficient customer service. They are required to help train and develop store employees to perform a variety of production and retail duties. Front end leads must also maintain the store area by cleaning glass cases, straightening the cash register area, and stocking the area with supplies.
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
Front end leads and guest services leaders have different pay scales, as shown below.
| Front End Lead | Guest Services Leader | |
| Average salary | $44,664 | $34,973 |
| Salary range | Between $15,000 And $132,000 | Between $28,000 And $43,000 |
| Highest paying City | Boston, MA | Kansas City, KS |
| Highest paying state | New Hampshire | Washington |
| Best paying company | Goldman Sachs | Salesforce |
| Best paying industry | Technology | Media |
There are a few differences between a front end lead and a guest services leader in terms of educational background:
| Front End Lead | Guest Services Leader | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between front end leads' and guest services leaders' demographics:
| Front End Lead | Guest Services Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.7% Female, 68.3% | Male, 34.3% Female, 65.7% |
| Race ratio | Black or African American, 9.4% Unknown, 4.8% Hispanic or Latino, 17.9% Asian, 5.9% White, 61.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |