Front office agent vs front desk staff

The differences between front office agents and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Front office agent vs front desk staff overview

	Front Office Agent	Front Desk Staff
Yearly salary	$34,773	$28,916
Hourly rate	$16.72	$13.90
Growth rate	-	-
Number of jobs	106,130	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Front office agent vs front desk staff salary

Front office agents and front desk staff have different pay scales, as shown below.

	Front Office Agent	Front Desk Staff
Average salary	$34,773	$28,916
Salary range	Between $28,000 And $42,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between front office agent and front desk staff education

There are a few differences between a front office agent and a front desk staff in terms of educational background:

	Front Office Agent	Front Desk Staff
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Front office agent vs front desk staff demographics

Here are the differences between front office agents' and front desk staff' demographics:

	Front Office Agent	Front Desk Staff
Average age	37	37
Gender ratio	Male, 39.2% Female, 60.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front office agent and front desk staff duties and responsibilities

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Front office agent vs front desk staff skills

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%