Front office agent vs front office supervisor

The differences between front office agents and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office supervisor has an average salary of $37,907, which is higher than the $34,773 average annual salary of a front office agent.

The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a front office supervisor are reservations, customer service, and patients.

Front office agent vs front office supervisor overview

	Front Office Agent	Front Office Supervisor
Yearly salary	$34,773	$37,907
Hourly rate	$16.72	$18.22
Growth rate	-	-
Number of jobs	106,130	79,675
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 52%
Average age	37	47
Years of experience	-	6

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Front office agent vs front office supervisor salary

Front office agents and front office supervisors have different pay scales, as shown below.

	Front Office Agent	Front Office Supervisor
Average salary	$34,773	$37,907
Salary range	Between $28,000 And $42,000	Between $30,000 And $47,000
Highest paying City	-	Newark, NJ
Highest paying state	-	Rhode Island
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between front office agent and front office supervisor education

There are a few differences between a front office agent and a front office supervisor in terms of educational background:

	Front Office Agent	Front Office Supervisor
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	Cornell University

Front office agent vs front office supervisor demographics

Here are the differences between front office agents' and front office supervisors' demographics:

	Front Office Agent	Front Office Supervisor
Average age	37	47
Gender ratio	Male, 39.2% Female, 60.8%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage	13%	8%

Differences between front office agent and front office supervisor duties and responsibilities

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Front office supervisor example responsibilities.

Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Check VIP reservations and monitor daily operation of arrivals and/or departures.
Operate a POS system to itemize and complete an average of hundr customer purchases.
Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

Front office agent vs front office supervisor skills

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Common front office supervisor skills

Reservations, 19%
Customer Service, 13%
Patients, 5%
Hotel Services, 5%
Hotel Policies, 4%
Cash Handling, 4%

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Front Office Agent
Front Office Agent vs Front Office Supervisor

Updated January 8, 2025

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