Front office agent vs guest relations representative

The differences between front office agents and guest relations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a guest relations representative are guest relations, customer service, and reservations.

Front office agent vs guest relations representative overview

	Front Office Agent	Guest Relations Representative
Yearly salary	$34,773	$28,790
Hourly rate	$16.72	$13.84
Growth rate	-	-
Number of jobs	106,130	35,239
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 55%
Average age	37	37
Years of experience	-	-

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

Front office agent vs guest relations representative salary

Front office agents and guest relations representatives have different pay scales, as shown below.

	Front Office Agent	Guest Relations Representative
Average salary	$34,773	$28,790
Salary range	Between $28,000 And $42,000	Between $22,000 And $36,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between front office agent and guest relations representative education

There are a few differences between a front office agent and a guest relations representative in terms of educational background:

	Front Office Agent	Guest Relations Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Front office agent vs guest relations representative demographics

Here are the differences between front office agents' and guest relations representatives' demographics:

	Front Office Agent	Guest Relations Representative
Average age	37	37
Gender ratio	Male, 39.2% Female, 60.8%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between front office agent and guest relations representative duties and responsibilities

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front office agent vs guest relations representative skills

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

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Office and Administrative Industry
Front Office Agent
Front Office Agent vs Guest Relations Representative

Updated January 8, 2025

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