Front office agent vs guest service representative

The differences between front office agents and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Front office agent vs guest service representative overview

	Front Office Agent	Guest Service Representative
Yearly salary	$34,773	$26,847
Hourly rate	$16.72	$12.91
Growth rate	-	-4%
Number of jobs	106,130	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 42%
Average age	37	40
Years of experience	-	12

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Front office agent vs guest service representative salary

Front office agents and guest service representatives have different pay scales, as shown below.

	Front Office Agent	Guest Service Representative
Average salary	$34,773	$26,847
Salary range	Between $28,000 And $42,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between front office agent and guest service representative education

There are a few differences between a front office agent and a guest service representative in terms of educational background:

	Front Office Agent	Guest Service Representative
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Front office agent vs guest service representative demographics

Here are the differences between front office agents' and guest service representatives' demographics:

	Front Office Agent	Guest Service Representative
Average age	37	40
Gender ratio	Male, 39.2% Female, 60.8%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between front office agent and guest service representative duties and responsibilities

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Front office agent vs guest service representative skills

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Front Office Agent
Front Office Agent vs Guest Service Representative

Updated January 8, 2025

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