Front office agent vs service desk analyst

The differences between front office agents and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $34,773 average annual salary of a front office agent.

The top three skills for a front office agent include reservations, hotel services and excellent guest. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Front office agent vs service desk analyst overview

	Front Office Agent	Service Desk Analyst
Yearly salary	$34,773	$45,397
Hourly rate	$16.72	$21.83
Growth rate	-	-
Number of jobs	106,130	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Front office agent vs service desk analyst salary

Front office agents and service desk analysts have different pay scales, as shown below.

	Front Office Agent	Service Desk Analyst
Average salary	$34,773	$45,397
Salary range	Between $28,000 And $42,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between front office agent and service desk analyst education

There are a few differences between a front office agent and a service desk analyst in terms of educational background:

	Front Office Agent	Service Desk Analyst
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Front office agent vs service desk analyst demographics

Here are the differences between front office agents' and service desk analysts' demographics:

	Front Office Agent	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 39.2% Female, 60.8%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between front office agent and service desk analyst duties and responsibilities

Front office agent example responsibilities.

Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
Adhere to all cashiering procedures and act as PBX operator at designate times.
Enter in and record wake up call requests then deliver it to the PBX.
Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
Facilitate VIP treatment for frequent guests with information supply to department management.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Front office agent vs service desk analyst skills

Common front office agent skills

Reservations, 24%
Hotel Services, 14%
Excellent Guest, 6%
Cleanliness, 5%
Hotel Reservations, 4%
Guest Service, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Front Office Agent
Front Office Agent vs Service Desk Analyst

Updated January 8, 2025

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