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The differences between fulfillment specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer care specialist has an average salary of $32,427, which is higher than the $28,565 average annual salary of a fulfillment specialist.
The top three skills for a fulfillment specialist include PET, HR and customer service. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Fulfillment Specialist | Customer Care Specialist | |
| Yearly salary | $28,565 | $32,427 |
| Hourly rate | $13.73 | $15.59 |
| Growth rate | 1% | -4% |
| Number of jobs | 194,228 | 260,027 |
| Job satisfaction | 3 | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 38 | 40 |
| Years of experience | - | 12 |
In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Fulfillment specialists and customer care specialists have different pay scales, as shown below.
| Fulfillment Specialist | Customer Care Specialist | |
| Average salary | $28,565 | $32,427 |
| Salary range | Between $22,000 And $36,000 | Between $26,000 And $39,000 |
| Highest paying City | Reno, NV | Grand Forks, ND |
| Highest paying state | Washington | Hawaii |
| Best paying company | General Electric | Axogen |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a fulfillment specialist and a customer care specialist in terms of educational background:
| Fulfillment Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between fulfillment specialists' and customer care specialists' demographics:
| Fulfillment Specialist | Customer Care Specialist | |
| Average age | 38 | 40 |
| Gender ratio | Male, 47.3% Female, 52.7% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 9.4% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 6.4% White, 58.4% American Indian and Alaska Native, 1.0% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |