Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between guest service specialists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest service specialist and a receptionist/customer service. Additionally, a guest service specialist has an average salary of $32,603, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a guest service specialist include front desk, patients and reservations. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Guest Service Specialist | Receptionist/Customer Service | |
| Yearly salary | $32,603 | $30,604 |
| Hourly rate | $15.67 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,145 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Guest service specialists and receptionist/customer services have different pay scales, as shown below.
| Guest Service Specialist | Receptionist/Customer Service | |
| Average salary | $32,603 | $30,604 |
| Salary range | Between $25,000 And $42,000 | Between $25,000 And $37,000 |
| Highest paying City | Washington, DC | Billerica, MA |
| Highest paying state | Alaska | Minnesota |
| Best paying company | Alston & Bird | Uline |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a guest service specialist and a receptionist/customer service in terms of educational background:
| Guest Service Specialist | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 46% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest service specialists' and receptionist/customer services' demographics:
| Guest Service Specialist | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |