Guest services associate vs customer services coordinator

The differences between guest services associates and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services associate and a customer services coordinator. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for a guest services associate include PET, product knowledge and guest service. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Guest services associate vs customer services coordinator overview

	Guest Services Associate	Customer Services Coordinator
Yearly salary	$29,021	$35,520
Hourly rate	$13.95	$17.08
Growth rate	-4%	-4%
Number of jobs	114,437	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a guest services associate do?

A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Guest services associate vs customer services coordinator salary

Guest services associates and customer services coordinators have different pay scales, as shown below.

	Guest Services Associate	Customer Services Coordinator
Average salary	$29,021	$35,520
Salary range	Between $22,000 And $37,000	Between $27,000 And $45,000
Highest paying City	San Francisco, CA	Richmond, CA
Highest paying state	Alaska	Massachusetts
Best paying company	Stanford University	Stanford University
Best paying industry	Retail	Finance

Differences between guest services associate and customer services coordinator education

There are a few differences between a guest services associate and a customer services coordinator in terms of educational background:

	Guest Services Associate	Customer Services Coordinator
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Guest services associate vs customer services coordinator demographics

Here are the differences between guest services associates' and customer services coordinators' demographics:

	Guest Services Associate	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 34.5% Female, 65.5%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between guest services associate and customer services coordinator duties and responsibilities

Guest services associate example responsibilities.

Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
Manage crew by utilizing professional leadership skills.
Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
Process customer account payments utilizing IBM POS technology.
Distribute all merchandise for promotional purposes and giveaways.
Operate PBX telephone system and assist with inventory responsibilities.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Guest services associate vs customer services coordinator skills

Common guest services associate skills

PET, 34%
Product Knowledge, 21%
Guest Service, 8%
Reservations, 7%
Customer Service, 3%
Front Desk, 3%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Office and Administrative Industry
Guest Services Associate
Guest Services Associate vs Customer Services Coordinator

Updated January 8, 2025

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