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The differences between help desk analysts and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk analyst and a help desk coordinator. Additionally, a help desk coordinator has an average salary of $40,262, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a help desk analyst include customer service, troubleshoot and technical support. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Help Desk Analyst | Help Desk Coordinator | |
| Yearly salary | $37,318 | $40,262 |
| Hourly rate | $17.94 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 87,591 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Help desk analysts and help desk coordinators have different pay scales, as shown below.
| Help Desk Analyst | Help Desk Coordinator | |
| Average salary | $37,318 | $40,262 |
| Salary range | Between $26,000 And $52,000 | Between $28,000 And $57,000 |
| Highest paying City | Boston, MA | Philadelphia, PA |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Pacific Investment Management Company LLC | Ecs Federal |
| Best paying industry | Government | - |
There are a few differences between a help desk analyst and a help desk coordinator in terms of educational background:
| Help Desk Analyst | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Most common major | Computer Information Systems | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk analysts' and help desk coordinators' demographics:
| Help Desk Analyst | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 71.8% Female, 28.2% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |