Help desk leader vs help desk manager

The differences between help desk leaders and help desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk leader and a help desk manager. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $56,781 average annual salary of a help desk leader.

The top three skills for a help desk leader include technical support, troubleshoot and remedy. The most important skills for a help desk manager are customer service, technical support, and help desk.

Help desk leader vs help desk manager overview

	Help Desk Leader	Help Desk Manager
Yearly salary	$56,781	$96,278
Hourly rate	$27.30	$46.29
Growth rate	10%	10%
Number of jobs	67,740	75,971
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Help desk leader vs help desk manager salary

Help desk leaders and help desk managers have different pay scales, as shown below.

	Help Desk Leader	Help Desk Manager
Average salary	$56,781	$96,278
Salary range	Between $38,000 And $84,000	Between $74,000 And $125,000
Highest paying City	-	Berkeley, CA
Highest paying state	-	New Jersey
Best paying company	-	Meta
Best paying industry	-	Technology

Differences between help desk leader and help desk manager education

There are a few differences between a help desk leader and a help desk manager in terms of educational background:

	Help Desk Leader	Help Desk Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk leader vs help desk manager demographics

Here are the differences between help desk leaders' and help desk managers' demographics:

	Help Desk Leader	Help Desk Manager
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 70.3% Female, 29.7%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk leader and help desk manager duties and responsibilities

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Help desk manager example responsibilities.

Provide guidance to help desk and manage third party vendors to insure all SLAs are met.
Manage SLA, and provide metrics in order to make technical decisions regarding the allocation of technical resources.
Lead a team of 5 technicians in setting up a separate LAN to support the ship's reactor division.
Lead and contribute to the configuration and maintenance of all server, desktop and laptop hardware, OS and software.
Manage and troubleshoot application availability to users through Citrix MetaFrame.
Manage project to migrate acquire company to HealthcareSource VOIP host phone solution, email and Microsoft active directory environment.

Help desk leader vs help desk manager skills

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%

Common help desk manager skills

Customer Service, 17%
Technical Support, 7%
Help Desk, 5%
Desk Support, 5%
ITIL, 4%
Phone Calls, 4%