Household manager vs call center manager

Differences between household manager and call center manager duties and responsibilities

Household manager example responsibilities.

• Manage monthly Medicaid flex funds for emergencies, rewards/incentives, and other supportive services.
• Manage various factors of legal employment that include background checks, W4s, employee handbooks, employee contracts, and payroll.
• Create weekly meal plan, stock groceries, and prepare healthy dinners daily.
• Plane meals, create shopping lists, purchase groceries and prepare meals for the family.
• Assist rehabilitation patients with discharge planning by contacting and arranging the necessary resources with outside companies.
• Assist in kitchen, regulate funds, payroll, maintain health standards, liaison for employees as well as customers.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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