Hub associate vs service desk associate

Differences between hub associate and service desk associate duties and responsibilities

Hub associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Set up missions for FSR to train military once system is installed.
• Create PowerPoint presentation used for aerostat training in OIF and help develop the training program.
• Test new Google applications and train operators on implementation using Chromebooks.
• Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
• Process, execute quality control, and assist with the shipment of DVD'S.
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Service desk associate example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Realign the service desk to ITIL framework with emphasis on incident and problem management.
• Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
• Count, balance and reconcile daily business transaction totals and record information into POS system.
• Operate a POS system with a high volume of purchases, or return product to the store.
• Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.
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