Implementation analyst vs customer success manager

The differences between implementation analysts and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an implementation analyst, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $82,268 average annual salary of an implementation analyst.

The top three skills for an implementation analyst include client facing, data analysis and shared services. The most important skills for a customer success manager are client facing, cloud, and account management.

Implementation analyst vs customer success manager overview

	Implementation Analyst	Customer Success Manager
Yearly salary	$82,268	$93,820
Hourly rate	$39.55	$45.11
Growth rate	9%	5%
Number of jobs	108,170	95,053
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 78%
Average age	43	46
Years of experience	6	8

What does an implementation analyst do?

An implementation analyst is an individual who is responsible for conducting data analysis and software testing when a company is doing a software upgrade. Implementation analysts must ensure that the company has the appropriate equipment to meet its operational needs by determining which hardware and software they should use. They provide workshops and conduct education for trainers on the functionality of the product as well as to conduct tests to ensure the proper functionality of the product. Implementation analysts must also prepare budgets for proposed equipment or tailor their recommendations to fit an established budget.

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

Implementation analyst vs customer success manager salary

Implementation analysts and customer success managers have different pay scales, as shown below.

	Implementation Analyst	Customer Success Manager
Average salary	$82,268	$93,820
Salary range	Between $60,000 And $111,000	Between $61,000 And $142,000
Highest paying City	San Francisco, CA	Redwood City, CA
Highest paying state	New Jersey	California
Best paying company	OpenGov	VMware
Best paying industry	Technology	Technology

Differences between implementation analyst and customer success manager education

There are a few differences between an implementation analyst and a customer success manager in terms of educational background:

	Implementation Analyst	Customer Success Manager
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Implementation analyst vs customer success manager demographics

Here are the differences between implementation analysts' and customer success managers' demographics:

	Implementation Analyst	Customer Success Manager
Average age	43	46
Gender ratio	Male, 49.4% Female, 50.6%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.1% Asian, 14.5% White, 58.8% American Indian and Alaska Native, 0.2%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between implementation analyst and customer success manager duties and responsibilities

Implementation analyst example responsibilities.

Modify and create UNIX and TCL scripts to automate processes and to create utilities.
Manage service communication for patches/deployments through SharePoint and weekly emails for products.
Utilize extensive payroll and human resource knowledge to coordinate and manage multiple complex implementation projects simultaneously.
Maintain third-party software by building, testing, and distributing rpm packages to Linux workstations.
Used Microsoft Visio to maintain and update network diagrams, allowing network changes to be quickly document.
Analyze and resolve billing edits on billed/unbil accounts, verifying orders, determining medical necessity per CMS guidelines.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Implementation analyst vs customer success manager skills

Common implementation analyst skills

Client Facing, 19%
Data Analysis, 13%
Shared Services, 9%
Project Management, 8%
Customer Service, 6%
Process Improvement, 6%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Implementation Analyst vs Customer Success Manager

Updated January 8, 2025

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